Practice Solution Manager - Greater London

Alcon; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global healthcare company is seeking a motivated Practice Solutions Manager in London to enhance market share and drive customer engagement. This role involves promoting digital solutions, planning fitting events, and collaborating with senior staff to improve practices. The ideal candidate should have strong communication skills and a proven ability to achieve results. This position offers a competitive compensation package, including benefits like a performance bonus and healthcare.

Benefits

Performance bonus

Company car or allowance

Private medical healthcare

Attractive pension contribution

Qualifications

• Proven track record of achieving goals and delivering results.
• Highly organized with the ability to manage multiple tasks.
• Strong business acumen and strategic thinking.

Responsibilities

• Partner with decision makers to achieve goals.
• Promote Alcon's digital platform to drive sales.
• Plan and coordinate fitting events for consumer engagement.
• Maximize visibility through POS materials.

Skills

Agility and creativity

Communication skills

Commercial awareness

Problem-solving

Job description

Job Overview

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Practice Solutions Manager you will play a crucial role in driving the growth of Alcon's market share and CL penetration within the assigned top potential accounts through implementation of the value adding services driving customer engagement including digital solutions, category growth events and sell-out activities. The PSM delivers trainings, coordinates educational events in collaboration with Professional Education team to enhance the skills of the ECPs. The PSM is an experienced professional offering high-level commercial consultancy, providing technical advice from internal/external experts and digital platform implementation expertise.

Responsibilities

• Working in tandem with Senior BDM by partnering consultatively with Account Lead/Decision Maker, ECPs and other Store Team members as needed to achieve mutually aligned goals aiming to deliver outstanding customer experience, drive patient engagement and improve retention for the practice, enabling increased Alcon market share, incremental sales and achieve sales targets.
• Promote the introduction of Alcon's digital platform and encourage new prescriptions/subscriptions, accelerating customer acquisition and consumer enrollment to subscription services.
• Assist ECPs to improve the consumer journey experience within the practice (CL awareness, practice efficiency opportunities such as around fitting), post fitting support, subscriptions programs through digital platform to accelerate CL sales growth and market share gain.
• Responsible for planning fitting events to effectively support patient journey and enhance consumer experience with strategic Alcon brands.
• Maximize Alcon in-store visibility through POS materials and other visual merchandising initiatives.
• Coordinate the educational curricula in collaboration with Professional Education team.
• Collaborate locally with Senior Business Development Managers, Professional Education and Marketing to create and implement outstanding practice support model.
• Manage your own workload and schedule while hitting your set targets.

Qualities & Qualifications

• A motivated and driven individual who can show us that they can achieve great things and bring something extra to this high performing team.
• Agility and creativity in looking for solutions to our customer and company needs.
• Highly organised and good communication skills at all levels.
• Good commercial awareness/business acumen.
• Adaptable/flexible.

Compensation & Benefits

Competitive Compensation package including performance bonus, company car or allowance, private medical healthcare & attractive pension contribution.