Practice Operations Manager

NHS; Essex; On-site; GBP 31,000 - 35,000; Full time

Job summary

A prominent healthcare organization in England seeks an experienced Practice Operations Manager to oversee the day-to-day operations of the practice. The role includes ensuring compliance with regulations, managing a diverse team, and implementing effective staff development processes. Candidates must have a degree in Management or equivalent and experience managing multidisciplinary teams. The position offers a competitive salary of £31,150 to £34,125 depending on experience, with opportunities for growth and development.

Responsibilities

• Oversee day‐to‐day operations of the practice
• Ensure compliance with CQC regulations
• Manage multidisciplinary teams effectively
• Implement effective staff appraisal and development processes
• Coordinate all practice reports and development plans

Skills

Excellent communication skills

Strong IT skills

Leadership skills

Time management

Ability to work under pressure

Education

Degree in Management or equivalent

Leadership/Management Qualification

Job description

Please note - Job is for UK residents only with valid work permit.

To support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long‑term strategic objectives in a safe and effective working environment. The Practice Operations Manager will focus on the day‑to‑day operability of the practice, QOF, CQC and promoting a positive working environment.

Main duties of the job

Please read job description for main duties and responsibilities.

About us

Lynwood Medical Centre is a progressive innovative expanding practice that embraces change with an excellent team and excellent location. We are looking for enthusiastic and motivated individuals to join our forward‑thinking innovative team of 10 Doctors, 2 ANPs, 3 Nurses, 1 HCA, 2 First Contact Physios, 1 Social Prescriber and 3 Pharmacists. Our overall CQC rating is GOOD.

Job responsibilities

Primary responsibilities

• Overseeing the day‑to‑day operations of the practice, ensuring staff achieve their primary responsibilities
• Overseeing the administrative elements of QOF, liaising with GPs, Nursing staff and administrators
• Ensuring compliance with CQC regulations and standards
• Direct line management of the following staff: Reception Manager, Senior Administrator, Senior Receptionist, HCA and Practice Nurse
• Evaluating, organising and overseeing the staff induction programme
• Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed
• Developing, implementing and embedding an effective staff appraisal process
• Developing, implementing and embedding an effective practice and staff development plan, including mandatory training programmes
• Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
• Maintaining an effective overview of HR legislation
• Developing, implementing and embedding an efficient business resilience plan (BRP)
• Coordinating the reviewing and updating of all practice policies and procedures
• Leading change and continuous improvement initiatives; coordinating all projects within the practice
• Coordinating and leading the compilation of practice reports and the practice development plan (PDP)
• Managing the procurement of practice equipment, supplies and services
• Adopting a strategic approach to the management of all patient services matters
• Developing, implementing and embedding an effective communication strategy (internal and external)
• Actively encouraging and promoting the use of patient online services
• Liaising at external meetings as required
• Leading the management of the Patient Participation Group
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
• Preparing agendas for, and chairing practice meetings

Secondary responsibilities

• Deputise for the partners at internal and external meetings
• Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders

Experience

• Essential - Degree holder in Management or equivalent
• Essential - Experience of working with the general public
• Experience of managing large multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures

Skills

• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic), Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast‑paced environment
• Effective time management (Planning & Organising)
• Ability to network and build relationships

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Flexibility to work outside of core office hours
• Maintains confidentiality at all times
• Full UK driving licence

Other requirements

• Maintains confidentiality at all times
• Full UK driving licence

Person Specification

Qualifications

• Essential - Educated to degree level in healthcare or business
• -Leadership and / or Management Qualification
• -Good standard of education with excellent literacy and numeracy skills

Experience

• Essential - Experience of working with the general public
• Experience of managing large multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic), Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast‑paced environment
• Effective time management (Planning & Organising)
• Ability to network and build relationships

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressureConfident, assertive and resilient
• Flexibility to work outside of core office hours
• Maintains confidentiality at all times
• Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£31,150 to £34,125 a year depending on experience.