Practice Manager - Town Gate Practice

NHS; Chepstow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A semi-rural GP practice in Wales is looking for a General Practice Manager to oversee day-to-day operations, ensuring high-quality, patient-centered services are delivered. The role involves managing HR processes, financial planning, and compliance with NHS regulations. Ideal candidates will have strong leadership and organizational skills with experience in healthcare or public sector management. This full-time position offers the opportunity to make a significant impact in a supportive community environment.

Qualifications

• Strong leadership and people-focused skills.
• Experienced in managing complex operations or service delivery.
• Ability to work independently, prioritise effectively, and make sound decisions.

Responsibilities

• Lead administrative and clinical support teams.
• Manage budgets, financial planning, and reporting.
• Ensure compliance with NHS regulations and policies.

Skills

Leadership

Team management

Organizational skills

Problem-solving

Financial acumen

Communication skills

IT literacy

Education

5 GCSEs (grade C/4 or above) including Maths and English

Degree level qualification in business, healthcare management or related fields

Management or Leadership qualifications (ILM, CMI, etc.)

Tools

EMIS

Vision

SystmOne

Job description

Job Summary

The General Practice Manager is responsible for the overall day‑to‑day management, strategic development, and operational effectiveness of a semi‑rural GP practice in Wales. The role ensures the delivery of high‑quality, patient‑centred services while maintaining compliance with NHS Wales requirements, contractual obligations, and statutory regulations. Particular emphasis is placed on managing limited rural resources, supporting access for dispersed populations, and working collaboratively with local health and community partners.

About Us

We are a friendly, forward‑thinking semi‑rural GP practice in Wales, seeking an enthusiastic and highly organised Practice Manager to lead our operational, financial and administrative functions. This is an excellent opportunity for an experienced manager who thrives in a community‑focused environment and is committed to delivering high‑quality patient care.

Details

• Date posted: 18 December 2025
• Pay scheme: Salary depends on experience (Available on application)
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: M0044‑25‑0298
• Job location: Town Gate Practice, Tempest Way, Chepstow, Gwent, NP16 5XP

Job Responsibilities

• Lead and support administrative and clinical support teams.
• Oversee practice operations, ensuring safe, efficient and patient‑centred services.
• Manage HR processes including recruitment, rotas, performance and wellbeing.
• Ensure compliance with regulatory standards and contractual requirements.
• Manage budgets, financial planning and reporting.
• Optimise practice systems, workflows and digital tools.
• Facilitate effective communication between partners, staff and external organisations.
• Contribute to strategic planning and the development of new services.

Strategic and Operational Management

• Lead the day‑to‑day operational management of the practice, ensuring efficient and effective service delivery.
• Support GP partners in the development and implementation of the practice’s strategic and business plans.
• Manage change initiatives, service redesign, and quality improvement projects relevant to semi‑rural healthcare delivery.
• Ensure resilience and continuity of services, including contingency planning for staff shortages and rural access challenges.

Financial Management

• Prepare, manage and monitor the practice budget, ensuring financial sustainability.
• Oversee income streams including GMS/PMS contracts, enhanced services and additional funding opportunities.
• Manage payroll, pensions and staff expenses.
• Liaise with accountants and external advisers as required.

Human Resources and Workforce Management

• Lead recruitment, induction, appraisal and development of all non‑clinical staff.
• Ensure appropriate staffing levels and skill mix to meet patient demand.
• Manage HR issues including performance management, sickness absence, disciplinary and grievance procedures.
• Promote staff wellbeing and a positive, inclusive workplace culture.

Governance, Compliance, and Risk Management

• Ensure compliance with NHS Wales regulations, Health Board requirements and the GMS/PMS contract.
• Oversee policies and procedures relating to health and safety, infection prevention, information governance and safeguarding.
• Prepare for and manage inspections and reviews (e.g., HIW).
• Maintain risk registers and ensure appropriate mitigation strategies are in place.

Patient Services and Experience

• Oversee patient services, including reception and administrative functions, to ensure high standards of customer care.
• Manage patient feedback, complaints and incidents in line with NHS Wales guidance.
• Support equitable access to services for rural populations, including vulnerable and hard‑to‑reach groups.

IT, Data, and Information Management

• Ensure effective use of clinical and administrative IT systems (e.g. EMIS, Vision, SystmOne).
• Oversee data quality, reporting and compliance with GDPR and information governance requirements.
• Support digital initiatives and improvements in line with NHS Wales priorities.

External Liaison and Partnership Working

• Act as the main non‑clinical liaison with the Local Health Board, Primary Care Clusters and other NHS and community organisations.
• Represent the practice at relevant meetings and forums.
• Support collaborative working across the primary care network/cluster, particularly important in a semi‑rural setting.

General Responsibilities

• Maintain confidentiality at all times.
• Uphold the values of NHS Wales and the practice.
• Commit to continuous professional development.
• Undertake any other duties commensurate with the role.

Working Conditions

• Primarily office‑based within the practice, with occasional travel to meetings within the Health Board area.
• May require flexibility in working hours to meet service needs.

Person Specification – Experience

• Experienced managers from an NHS or non‑NHS background are both welcomed.

Person Specification – Desirable Experience

• Strong leadership, team management and people‑focused skills.
• Excellent organisational and problem‑solving abilities.
• Experience in managing complex operations or service delivery.
• Financial acumen, including budgeting and resource management.
• Ability to work independently, prioritise effectively and make sound decisions.
• Strong communication and interpersonal skills.
• Good IT literacy and confidence with digital systems.

Person Specification – Qualifications

• Essential: A good general standard of education, such as 5 GCSEs (grade C/4 or above) including Maths and English.
• Desirable: Degree level qualification – especially in business, healthcare management or related fields.
• Desirable: Management or Leadership qualifications such as ILM (Institute of Leadership and Management) Awards, CMI, AMSPAR, Prince2 or QSIR.
• Desirable: Management or Leadership qualifications or additional certifications as listed.

Additional Criteria – Desirable

• Experience in healthcare, primary care or public sector environment.
• Knowledge of NHS Wales structures, contracts or compliance frameworks.
• Understanding of medical systems (e.g. EMIS, Vision).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer Details

• Employer name: GP Practice in Wales
• Address: Town Gate Practice, Tempest Way, Chepstow, Gwent, NP16 5XP
• Website: https://gpwales.co.uk