Practice Manager - Spring Lodge Veterinary Group

British Veterinary Association; Witham; On-site; GBP 34,000 - 40,000; Full time

Job summary

A local veterinary group in Witham is seeking a dedicated Practice Manager to lead operations and support a compassionate team. Offering a salary up to £40,000 DOE, this role focuses on daily management, team dynamics, and client relations. Ideal candidates will possess strong communication skills and a passion for animal welfare, along with the opportunity for professional development and a supportive work environment.

Benefits

6.6 weeks annual leave

Private Medical Insurance

Cycle to Work scheme

Discounted gym membership

Birthday as a paid day off

Discounted staff pet care

Qualifications

• Experience in the veterinary sector preferred but not essential.
• Ability to build relationships at all levels.
• Confident with operational systems.

Responsibilities

• Oversee daily operations and maintain workflows.
• Manage HR policies and employee relations.
• Coordinate veterinary rota management.
• Handle client enquiries and feedback.
• Ensure compliance with regulations and standards.
• Drive engagement and maintain a positive culture.

Skills

Strong communication

Organisational skills

People-oriented approach

Confidence with Excel

Empathy

Resilience

Solution-focused mindset

Job description

Overview

Join Our Team as a Practice Manager

Up to £40,000 DOE, with flexibility for the right candidate

We are looking for an enthusiastic and people-focused Practice Manager to support our leadership team and help drive the continued growth and excellence of our thriving veterinary group. This is an exciting opportunity to play a key role in shaping the future of our clinics while supporting a dedicated and compassionate team.

Role Details

Working alongside the Director of Practice, you will act as a vital link between our team members, clients, and business operations. You\'ll oversee daily practice management, inspire and support colleagues, and help ensure we continue delivering the highest standard of veterinary care.

• Overseeing day-to-day operations and ensuring smooth workflows across our sites
• Managing HR policies and processes, including employee relations
• Coordinating veterinary rota management
• Supporting client relationships by handling enquiries, feedback, and complaints with professionalism
• Ensuring compliance with veterinary regulations and health & safety standards
• Driving team engagement, fostering collaboration, and maintaining a positive workplace culture
• Assisting with operational challenges and implementing solutions to improve performance and client satisfaction

What We're Looking For

We would love to hear from you if you have:

• Strong communication and organisational skills
• A people-orientated approach, with the ability to build relationships across all levels
• Confidence with Excel and operational systems
• Empathy, resilience, and a solution-focused mindset
• A genuine interest in both animal welfare and team wellbeing

Ideally, previous experience in the veterinary sector (though not essential for the right person)

Why Join Us?

At Spring Lodge Veterinary Group, you\'ll be part of a supportive and welcoming team culture where your contribution is truly valued. We offer:

• A chance to make a real difference in a respected local practice
• Excellent facilities and resources, including surgical and medical equipment at hospital standard
• A full-time rota based on 40 hours per week, Monday to Friday, with no weekend or out-of-hours work (flexibility available)
• A close-knit team with regular social events, wellbeing champions, and qualified mental health first aiders

Because Our People Matter

We recognise that our people are fundamental to the success of our business. Investing in our people, premises, and processes is at the heart of what we do. In addition to a competitive salary of up to £40,000 DOE, you will benefit from:

Work-Life Balance

• 6.6 weeks annual leave
• Increasing holiday allowance based on length of service
• Your birthday as a paid day off

Wellbeing

• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Private Medical Insurance
• Cycle to Work scheme
• Initiatives focused on employee wellbeing, including discounted gym membership
• Non-accidental injury support

Development

• Certificate support
• Learning and development opportunities via the IVC Evidensia Academy
• Access to Vetlexicon - our online encyclopaedia provider
• Infection Prevention and Control Programme
• Quality Improvement Programme

Additional

• Pawsome Benefits - reward gateway giving discounts and cashback with 100\'s of retailers
• Pension - 5% Employee/3% Employer
• Discounted staff pet care

Closing date for this role is Friday 26th September