Practice Manager - Epsom

Pets at Home Limited; Epsom and Ewell; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading veterinary practice in Epsom is seeking a Practice Manager to join their dedicated team. This full-time role involves overseeing daily operations, implementing HR policies, and supporting the Practice Owner to meet business objectives. Ideal candidates will have experience in team management within a veterinary setting, strong communication skills, and a passion for developing colleagues. The position offers a competitive salary of up to £38,000, a contributory pension scheme, and exclusive company discounts.

Benefits

Competitive salary up to £38,000

No out-of-hours work

Contributory pension scheme

20 days holiday + bank holidays

Exclusive discounts at Pets at Home and Vet Group

Qualifications

• Proven experience in team management within a veterinary practice.
• Strong interpersonal skills for client and team relationship building.
• Passion for coaching and developing colleagues.

Responsibilities

• Oversee daily operations to ensure seamless service delivery.
• Implement HR policies for a valued team.
• Recruit, train, and develop team members.

Skills

Leadership skills

Communication skills

Organisational skills

Time management skills

Strong computer skills

Tools

Microsoft Office

Job description

Are you a natural leader who has the passion to inspire and motivate others in a fast-paced and dynamic veterinary surgery? Epsom Vets for Pets have a new opportunity for a practice manager to join their team! As our Practice Manager, you'll ensure the smooth day-to-day running of the business and support our Practice Owner in achieving key business objectives. Your responsibilities will include overseeing daily operations to ensure seamless service delivery, upholding our ethos as the friendliest practice in the area, managing and implementing HR policies for a valued team, resolving challenges swiftly to maintain excellent client service, recruiting, training, and developing team members, and managing your own schedule to achieve operational goals.

You will have had previous experience in managing a team, be an effective communicator, with good organisational and time management skills. You enjoy building relationships with our clients and with the team and have a passion for developing and coaching our colleagues.

Role Details

This role is full time, working between 30 to 40 hours a week, including some weekends but no OOH.

About the Practice

Our purpose-built practice has plenty of onsite parking and is ideally situated close to the town centre and within a 7‑minute walk of Epsom train station. The practice offers a range of state‑of‑the‑art equipment including digital X‑ray, ultrasound with Doppler, a growing orthopaedic kit and separate dog and cat wards. We also have peripatetic orthopaedic and cardiac vets who visit, which enables us to do more in‑depth surgery and work up cases within our practice. You will be joining a fun, hardworking, dedicated team of 3 vets, 2.5 RVNs, 2 SVNs, 2 VCA and 3 receptionists all trying to make a difference to our clients by offering exceptional patient and client care with community at our core.

Qualifications

• Strong leadership skills with the ability to motivate, encourage, and manage the team effectively.
• Proven team management experience.
• Strong communication, organisational, and time‑management skills.
• Strong computer skills including Microsoft Office.
• A passion for coaching and developing colleagues.
• Dedication to building strong relationships with clients and the team.
• Previous experience working in a vet practice.

Benefits

• Competitive salary of up to 38,000 DOE.
• No OOH.
• Contributory pension scheme.
• 20 days holiday + bank holidays.
• Exclusive company discounts and rewards - including 20% off at Pets at Home, The Groom Room, and the Vet Group.

If you share our passion for delivering outstanding healthcare, exceptional customer service and would like to join our team then please do not hesitate to contact us.