Practice Manager

North Road West Medical Centre; Plymouth; On-site; GBP 45,000 - 55,000; Full time

Job summary

A city-centre family practice in Plymouth is seeking a passionate Practice Manager. You will lead the operations, ensure high-quality patient care, and manage strategic development while covering maternity leave. The ideal candidate should have management qualifications, experience in general practice, and strong leadership skills. Salary ranges from £45,000 to £55,000 annually, depending on experience.

Qualifications

• Understanding and adherence to strict confidentiality.
• Previous leadership, management or administrator role at a senior level.
• Experience of General Practice and NHS Primary Care services.

Responsibilities

• Overseeing all aspects of the practice management.
• Ensuring efficient running of the practice and compliance with CQC Regulations.
• Leading the team in promoting quality and continuous improvement.

Skills

Advanced numeracy skills

Excellent communication skills

Problem solving

Delegation and empowerment of staff

Good time management

Education

Recognised management or similar qualification

Management degree or equivalent

Tools

Microsoft Office software

SystmOne clinical system

AccuRx clinical support software

Job description

We have an exciting opportunity for an accomplished, and highly motivated manager to join our team at NorthRoad West Medical Centre on a fixed term basis.

Are you looking for an exciting, rewarding role where you can make a real difference in peoples lives? We are seeking a passionate and dedicated individual to cover maternity leave at our GP practice. If you thrive in a dynamic healthcare environment and want to be part of a caring, collaborative team, this is your chance to contribute meaningfully while gaining valuable experience.

As the Practice Manager, you will play a pivotal role in leading, planning, and managing the day-to-day operations of the practice while ensuring high-quality patient care. You will also have the opportunity to contribute to the strategic development of the practice and the wider organisation.

The practice is run by three GP partners, supported by five salaried GPs, paramedics, a dedicated nursing team and the practice manager.

Main duties of the job

As the Practice manager, you will oversee all aspects of the practice, including:

• Strategic and operational planning.
• Financial management and income optimisation.
• Human resources and workforce planning.
• Patient service delivery and engagement.
• Clinical governance and quality improvement.
• Information technology and data management.
• Health and safety compliance.

About us

North Road West Medical Centre serves a patient list size of approximately 10,000 patients. We are a city-centre family practice providing a full range of general practice and family medical services. While serving our patient demographic, you will gain a wider understanding of systemic issues, inequality and a deeper understanding of social and economic deprivation. One of our values is: To confound the perceptions of inferior quality and delivery of GP services to deprived inner-city populations by offering universal access to high-quality services based on clinical need. Making a tangible difference to patients’ lives is the foundation of the practice.

We are one of the key city providers of medical education in association with Plymouth University Peninsula Medical School and South West Deanery, providing training to medical undergraduate students, paramedics, nurses and post-graduate doctors.

The practice prides itself on its friendly and supportive nature towards all staff. Peer recognition and inclusive decision making is a key to help the practice develop and succeed. The practice manager will work collaboratively with the GP partners to ensure the practice runs efficiently whilst ensuring the practice's long-term vision.

We are part of Drake Medical Alliance Primary Care Network and share a growing multidisciplinary team of Physician Associates, Clinical Pharmacists, Care-Coordinators, Social Prescribers and others.

Job responsibilities

Your role will involve the overall management and coordination of the practice, managing staff to ensure the efficient running of the practice. You will also be expected to deal with the practice finances, ensuring contracts and policies are up to date as well as ensuring that the practice achieves long-term strategic objectives in an effective and safe working environment compliant with CQC Regulations. Through innovative ways of working, you will lead the team in promoting quality and continuous improvement, proactively seeking opportunities and technological solutions to improve the efficiency and stability of the business.

Person Specification

Qualities/Attributes

• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense
• Confident, reliable and self-reliant.
• Positive attitude to change, can-do approach but also pragmatic and realistic.
• Ability to work as part of an integrated multi-skilled team.
• Ability to lead a team/motivate others.
• Adaptable, innovative, forward looking.
• Honest, caring and sympathetic.
• Strategic thinking with vision.
• Good sense of humour, personable.
• Hard working, reliable and resourceful.
• Diplomacy.
• Willing to work flexible hours as necessary.
• Previous leadership, management or administrator role at a senior level.

Qualifications

• Recognised management or similar qualification to diploma level or equivalent experience
• Management degree or equivalent.
• A demonstrable commitment to professional development.

Other

• Non-smoking environment.
• Experience of General Practice and NHS Primary Care services.

Knowledge/Skills

• Advanced numeracy skills.
• Keyboard and computer skills.
• Excellent communication (oral and written) and interpersonal skills.
• Strategic thinking.
• Managing "upwards".
• Problem solving.
• Negotiating.
• Ability to listen and empathise.
• Delegation and empowerment of staff.
• Good time management.
• Able to manage change.
• Managing conflict.
• Competent to manage IT systems/networks.
• Organisational development.
• Demonstrable human resources management and experience of employment law.

Experience

• Demonstrable experience of people management.
• Employment Law, Health & Safety. Understand the management of risk.
• Budgets and finance, spreadsheets, accounts.
• Experience of Microsoft Office software.
• Experience of dealing with the public/patients.
• General Practice management and/or experience working in NHS.
• Experience of SystmOne clinical system.
• Experience of AccuRx clinical support software.
• Experience of liaison with educational establishments and training requirements for student clinicians.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£45,000 to £55,000 a year, Dependant on experience