Practice Manager

NHS; Plymouth; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading healthcare provider in Plymouth is seeking an accomplished Practice Manager to oversee operations while ensuring high-quality patient care. This role emphasizes strategic planning and collaboration with GP partners to enhance service delivery and achieve long-term objectives. The ideal candidate will have prior experience in practice management, excellent communication skills, and a commitment to improving healthcare outcomes.

Qualifications

• Experience of General Practice and NHS Primary Care services.
• Demonstrable experience of people management.
• Previous leadership, management or administrator role at a senior level.

Responsibilities

• Oversee all aspects of the practice management.
• Ensure high-quality patient care delivery.
• Lead strategic planning and operational management.

Skills

Advanced numeracy skills

Excellent communication skills

Strategic thinking

Problem solving

Delegation and empowerment of staff

Education

Recognised management qualification or equivalent

Management degree or equivalent

Tools

SystmOne clinical system

Microsoft Office

AccuRx clinical support software

Job description

We have an exciting opportunityfor an accomplished, and highly motivated manager to join our team at NorthRoad West Medical Centre on a fixed term basis.

Are you looking for an exciting,rewarding role where you can make a real difference in peoples lives? Wereseeking a passionate and dedicated individual to cover maternity leave at ourGP practice. If you thrive in a dynamic healthcare environment and want to bepart of a caring, collaborative team, this is your chance to contributemeaningfully while gaining valuable experience.

As the Practice Manager, you willplay a pivotal role in leading, planning, and managing the day-to-dayoperations of the practice while ensuring high-quality patient care. You willalso have the opportunity to contribute to the strategic development of thepractice and the wider organisation.

The practice is run by three GP partners, supported by five salaried GPs, paramedics, a dedicated nursing team and the practice manager.

Main duties of the job

As the Practice manager, you will oversee all aspects of the practices, including:

• Strategic and operational planning.
• Financial management and income optimisation.
• Human resources and workforce planning.
• Patient service delivery and engagement.
• Clinical governance and quality improvement.
• Information technology and data management.
• Health and safety compliance.

About us

North Road West Medical Centreserves a patient list size of approximately 10,000 patients. We are a city-centre family practiceproviding a full range of general practice and family medical services. Whileserving our patient demographic, you will gain a wider understanding ofsystemic issues, inequality and a deeper understanding of social and economicdeprivation, One of our values are: To confound the perceptions of inferiorquality and delivery of GP services to deprived inner-city populations by offeringuniversal access to highqualityservices basedonclinicalneed. Making a tangible difference to patients livesis the foundation of the practice.

We are one of the key cityproviders of medical education in association with Plymouth UniversityPeninsula Medical School and South West Deanery, providing training to medicalundergraduate students, paramedics, nurses and post-graduate doctors.

The practice prides itself on itsfriendly and supportive nature towards all staff. Peer recognition andinclusive decision making is a key to help the practice develop andsucceed. The practice manager will workcollaboratively with the GP partners to ensure the practice runs efficiently whilstensuring the practices long-term vision.

We are part of Drake MedicalAlliance Primary Care Network and share a growing multidisciplinary team ofPhysician Associates, Clinical Pharmacists, Care-Coordinators, SocialPrescribers and others.

Job responsibilities

See attached supporting information

Your role will involve theoverall management and co-ordination of the practice, managing staff to ensurethe efficient running of the practice. You will also be expected to deal withthe practice finances, ensuring contracts and policies are up to date as wellas ensuring that the practice achieves long-term strategic objectives in aneffective and safe working environment compliant with CQC Regulations. Throughinnovative ways of working, you will lead the team in promoting quality andcontinuous improvement, proactively seeking opportunities and technologicalsolutions to improve the efficiency and stability of the business.

Person Specification

Qualities/Attributes

• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense
• Confident, reliable and self-reliant.
• Positive attitude to change, can-do approach but also pragmatic and realistic.
• Ability to work as part of an integrated multi-skilled team.
• Ability to lead a team/motivate others.
• Adaptable, innovative, forward looking.
• Honest, caring and sympathetic.
• Strategic thinking with vision.
• Good sense of humour, personable.
• Hard working, reliable and resourceful.
• Diplomacy.
• Willing to work flexible hours as necessary.
• Previous leadership, management or administrator role at a senior level.

Qualifications

• Recognised management or similar qualification to diploma level or equivalent experience
• Management degree or equivalent.
• A demonstrable commitment to professional development.

Other

• Non-smoking environment.
• Experience of General Practice and NHS Primary Care services.

Knowledge/Skills

• Advanced numeracy skills.
• Keyboard and computer skills.
• Excellent communication (oral and written) and interpersonal skills.
• Strategic thinking.
• Managing "upwards".
• Problem solving.
• Negotiating.
• Ability to listen and empathise.
• Delegation and empowerment of staff.
• Good time management.
• Able to manage change.
• Managing conflict.
• Competent to manage IT systems/networks.
• Organisational Development.
• Demonstrable human resources management and experience of employment law.

Experience

• Demonstrable experience of people management.
• Employment Law, Health & Safety. Understand the management of risk.
• Budgets and finance, spreadsheets, accounts.
• Experience of Microsoft Office software.
• Experience of dealing with the public/patients.
• General Practice management and/or experience working in NHS.
• Experience of SystmOne clinical system.
• Experience of AccuRx clinical support software.
• Experience of liaison with educational establishments and training requirements for student clinicians.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£45,000 to £55,000 a yearDependant on experience