Practice Manager

Highfield Surgery; Leicester; On-site; GBP 40,000 - 55,000; Part time

Job summary

A local GP surgery is seeking an experienced and motivated Practice Manager to oversee operations and lead the administrative team. The role requires excellent organizational, communication, and leadership skills, with a strong background in practice management. Responsibilities include staff management and ensuring compliance with NHS regulations. This is a part-time position suitable for candidates with relevant experience.

Qualifications

• Solid experience in practice management or healthcare management.
• Expertise in managing multidisciplinary teams.
• Experience in financial management and NHS regulations.

Responsibilities

• Oversee day-to-day operations ensuring responsibilities are met.
• Direct management of administrative staff and GP partners.
• Handle recruitment and retention of practice staff.

Skills

Practice management

Leadership

Communication

Organizational skills

Education

Degree in healthcare or business

Job description

Due to the forthcoming relocation of our current Practice Manager, we are looking for an experienced and motivated individual to join us on a part-time basis, providing operational oversight and leadership. To ensure a smooth transition, the current Practice Manager will continue to work every Fridays for a couple of months, offering a thorough handover and ongoing support to the new postholder.

We welcome applications from candidates with solid experience in practice management or healthcare management, whether as a manager or as an assistant manager ready to take the next step into a more challenging role.

About the role

The Practice Manager will play a key role in ensuring the smooth day-to-day running of the surgery, supporting the GP Partners, and leading our administrative team. The role requires excellent organisational, communication, and leadership skills, ideally with an understanding of working in primary care. We are particularly interested in candidates with proven experience in practice management.

If you are an organised, proactive individual with previous management experience (ideally within primary care), we would love to hear from you.

We strongly encourage applicants to arrange an informal chat beforehand. To do so, please contact the current postholder, Weiwei Mao, at [e-mail].

Main duties of the job

• Overseeingthe day-to-day operations of the organisation, ensuring staff achieve theirprimary responsibilities
• Directline management of the following staff: Receptionists, General PracticeAssistants, Care Coordinators, Nurses and Associated GPs
• Managingthe recruitment and retention of staff; develop, implement and embed aneffective succession plan
• Keyliaison with Primary Care Network, the PCN Manager and any ARRS staff whoprovide a supporting service at the organisation
• Establishing,reviewing and regularly updating job descriptions and person specificationsensuring all staff are legally and gainfully employed
• Developing,implementing and embedding an effective staff appraisal process
• Implementingeffective systems for the resolution of disciplinary and grievance issues
• Maintainingan effective overview of and ensuring compliance with HR legislation
• Ensuringall staff have the appropriate level of training to enable them to carry outtheir individual roles and responsibilities effectively
• Managingthe financial elements of the organisation, including budgets, etc. seeking tomaximise income and reduce expenditure in conjunction with the partners
• Managingand processing PAYE and pensions for practice staff
• Ensuringthe organisation has appropriate insurance cover...
• (See JD for more info.)

About us

We are a small, friendly GP surgery led by two GP Partners and supported by a dedicated team of medical receptionists and administrators. We work in an agile way, with a strong emphasis on autonomy and team collaboration.

Job responsibilities

• a.Overseeingthe day-to-day operations of the organisation, ensuring staff achieve theirprimary responsibilities
• b.Functionalmanagement of all clinical and administrative staff
• c.Directline management of the following staff: Receptionists, General PracticeAssistants, Care Coordinators, Nurses and Associated GPs
• d.Managingthe recruitment and retention of staff; develop, implement and embed aneffective succession plan
• e.Keyliaison with Primary Care Network, the PCN Manager and any ARRS staff whoprovide a supporting service at the organisation
• f.Ensuringthat all staff undertake a robust induction process, including staff employedvia the PCN
• g.Establishing,reviewing and regularly updating job descriptions and person specificationsensuring all staff are legally and gainfully employed
• h.Developing,implementing and embedding an effective staff appraisal process
• i.Implementingeffective systems for the resolution of disciplinary and grievance issues
• j.Maintainingan effective overview of and ensuring compliance with HR legislation
• k.Ensuringall staff have the appropriate level of training to enable them to carry outtheir individual roles and responsibilities effectively
• l.Managingthe financial elements of the organisation, including budgets, etc. seeking tomaximise income and reduce expenditure in conjunction with the partners
• m. Briefing partners on all financialmatters, including forecasting
• n.Managingand processing PAYE and pensions for practice staff
• o.Ensuringthe organisation has appropriate insurance cover
• p.Developing,implementing and embedding an efficient business resilience plan (BRP)
• q.Managingcontracts for services, i.e., cleaning, gardening, window cleaning etc.
• r.Managingthe procurement of organisation equipment, supplies and services
• s.Coordinatingthe reviewing and updating of all organisation policies and procedures
• t.Leadingchange and continuous improvement initiatives; coordinating all projects withinthe organisation
• u.Coordinatingand leading the compilation of organisation reports and the practicedevelopment plan (PDP)
• v.Ensuringthe team reaches QOF targets (supported by the nursing and administrativeleads)
• w.Adoptinga strategic approach to the management of all patient services matters
• x.Developing,implementing and embedding an effective communication strategy (internal andexternal)
• y.Ensuringthe organisation maintains compliance with its NHS contractual obligations
• z.Activelyencouraging and promoting the use of patient online services
• aa. Publishing communications for internaland external use such as an organisation newsletter on a quarterly basis
• bb. Maintaining the organisation and NHSchoices websites
• cc. Liaising at external meetings asrequired
• dd. Marketing the practice appropriately
• ee. Managing/supporting the management ofthe Patient Participation Group
• ff.Effectivelymanaging/supporting the management of] all complaints in line with currentlegislation and guidance
• gg. The management of the premises,including leading on health and safety aspects such as risk assessments andmandatory training
• hh. Managing the organisation IT system,delegating staff to act as administrators
• ii.Ensuringcompliance with IT security and IG
• jj.Coordinatingthe organisation diary, ensuring meetings are scheduled appropriately

Person Specification

Qualifications

• Good standard of education with excellent literacy and numeracy skills
• Educated to degree level in healthcare or business

Experience

• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• NHS/primary care general practice experience
• Relevant health and safety experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.