Practice Manager

Medivet Group; Hucknall; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading veterinary care provider in Hucknall is seeking a Part-Time East Midlands Referrals Practice Manager to ensure the smooth operation of the clinic. You will manage the team to deliver exceptional care and maximize commercial performance. Ideal candidates will have experience in veterinary practice management and leading teams. The role requires good numeracy, analytical skills, and proficiency in Microsoft Office. Benefits include a health cash plan, life assurance, and generous leave allowances.

Benefits

Health cash plan

Life Assurance

24-hour counselling

5 weeks annual leave

Interest free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products

Qualifications

• Knowledge and understanding of practice environments.
• Understanding of exceptional care and client experience.
• Experience in driving strong commercial performance.
• Experience of resource planning.
• Experience of managing and leading a team.

Responsibilities

• Deliver exceptional client care and monitor feedback.
• Work closely with Lead Vet to maximise commercial performance.
• Conduct audits and share best practices.
• Manage practice rotas for optimum service levels.
• Set the team up for success through effective recruitment.
• Promote the practice externally through events.

Skills

Practice Management

Veterinary Experience

Office Manager Experience

Conflict Management

Customer relationship management

Tools

Microsoft Office

Job description

Overview

As the East Midlands Referrals Practice Manager you will work under the guidance and leadership of the Network Partner and Lead Vet ensuring the smooth and efficient running of our veterinary clinic.
Managing the team you are responsible for ensuring we deliver exceptional care always there for our clients patients and colleagues whilst maintaining the highest levels of compliance with regulatory operational and practice standards alongside maximising the commercial performance of our clinic.

Key Benefits

• Health cash plan from day one (covering dental physio and optical services) with 24 / 7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 5 weeks annual leave plus Bank Holidays rising to 6 with length of service.
• An additional Day for You paid days leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Accountabilities

In this role you will :

• Deliver exceptional client care monitor client feedback and follow up on actions to improve the practice.
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators including capacity and skills utilisation and managing costs.
• Observe the highest standards of regulatory practice and operational compliance conducting audits and sharing best practice within and across practices and the wider Medivet community.
• Manage the planning and execution of the practice rotas to ensure optimum service levels maximising utilisation of clinical skills.
• Set the team up for success through effective recruitment and induction and ongoing communication and management delivering colleague engagement and retention.
• Promote the practice externally through local community events and other avenues.

Your Skills and Experience

Knowledge and understanding of practice environments ideally gained in a Veterinary GP or Dental practice setting.

An understanding and appreciation of exceptional care and how this improves the client experience.

Understanding of the importance of regulation and of managing / monitoring effective processes for compliance.

Experience in driving strong commercial performance through effective financial management marketing activity and efficient ways of working.

Experience of resource planning.

Experienced in using coaching and influencing skills to get the best out of every colleague.

Proficiency with computer systems experience of using Microsoft Office.

Good numeracy and analytical skills.

Experience of managing and leading a team.

About Us

Medivet is a leading veterinary care provider with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France Germany and Spain.

We are proud to support a large connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.

Required Experience

Manager

Key Skills

Practice Management, Veterinary Experience, Enterprise Architecture, Office Manager Experience, Enterprise Software, Healthcare Management, IaaS, TOGAF, Medical office experience, Conflict Management, COBIT, Customer relationship management

Employment Type: Part-Time

Experience: years

Vacancy: 1