Practice Manager

HCA HEALTHCARE UK; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading healthcare provider in the UK seeks an experienced Practice Manager to oversee clinic operations and enhance patient care. The role involves managing a team of medical secretaries and ensuring the clinic's efficient functioning and regulatory compliance. Ideal candidates should have 4–5 years of practice management experience, strong leadership skills, and a commitment to exceptional patient care. This position comes with competitive benefits, including private healthcare and pension contributions, as well as opportunities for professional growth.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan and Cycle to Work scheme

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discounts

Flexible health benefits

Qualifications

• 4–5 years prior experience as a Practice Manager.
• Proven track record in managing a fast-paced practice.
• Experience working closely with consultants.

Responsibilities

• Oversee clinic operations and staff leadership.
• Ensure high-quality patient care and compliance.
• Manage financial aspects of the clinic.

Skills

Patient care

Operational management

People management

Leadership

Organizational skills

Education

Relevant experience in practice management

Job description

We are seeking an experienced and dynamic Practice Manager to lead our team through a renewed focus on patient flow and patient journey management. The Practice Manager directs and supervises the day-to-day functions of the Practice, providing supporting leadership and management to all staff within the practice, and is responsible for line managing 4 medical secretaries supporting the 2 practice consultants. If you're passionate about delivering exceptional patient care, driving operational excellence, and leading a team with purpose, this is the role for you. Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients. Others may think this is just a managerial role - but to us, you'll be part of a dedicated team with a shared purpose: improving lives every single day.

Responsibilities

• Operational Management: Oversee clinic operations, ensuring efficient workflows and smooth coordination across teams.
• Staff Leadership: Recruit, train, and manage a diverse team, promoting a positive work culture and fostering professional growth.
• Patient Care: Ensure high‑quality, compassionate care and a seamless patient experience from start to finish.
• Compliance & Quality: Maintain regulatory compliance, implement quality assurance programs, and manage clinic systems to ensure excellence in patient services.
• Financial Oversight of the clinic.

Qualifications

• 4–5 years prior experience as a Practice Manager.
• Proven track record of managing a challenging practice with fast‑paced patient flow.
• Experienced working closely with consultants.
• Private practice experience in a physician‑specific medical specialty – Endocrinology, Oncology, HPB, Gastroenterology.
• DGL practice manager experience.
• Experience managing appraisals of staff, allocation of resources, planning needs of department.
• Several years of experience within people management, with strong leadership, communication, and organisational skills with a proven ability to manage a diverse team and drive operational success.
• Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Benefits

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
• Discounts with over 800 major retailers.

Culture and Values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual.
• Kindness and compassion: We treat people with kindness and compassion.
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.

Reasonable Adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.