Practice Manager

Cranleigh Gardens Medical Centre; Bridgwater; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A healthcare provider in Bridgwater seeks an experienced GP Practice Manager to oversee operational management and improve patient care. The role requires strong leadership, financial acumen, and an understanding of HR processes. The candidate will manage day-to-day operations, support the GP partnership, lead service improvements, and ensure compliance with NHS regulations. Qualifications include a degree in healthcare or business and proficiency in financial management systems. Full-time position with flexible hours.

Qualifications

• Good standard of education with literacy and numeracy skills.
• Proficient in IT and practice management systems.
• Demonstrable experience of managing budgets and financial planning.

Responsibilities

• Oversee day-to-day management of the practice.
• Lead projects that enhance service quality.
• Ensure compliance with employment law and NHS policies.

Skills

Leadership

Financial management

HR processes

Communication skills

Project management

Education

Degree level education in healthcare or business

A levels (or equivalent)

GCSE passes in English and Mathematics at grade C/4 or above

Tools

Microsoft Office applications

Practice management systems

Quickbooks

Job description

Weare seeking an experienced and driven GP Practice Manager / Business Manager tooversee the strategic and operational management of our busy GP surgery. Thispivotal role combines leadership, financial acumen, and business planning toensure the effective delivery of high-quality patient care and the smoothrunning of all practice operations. The successful candidate will work closelywith the Partners, Clinical team, Administrative and Reception teams to drive performance, maintain compliance,and lead on all aspects of business management and service improvement.

Responsibilities

• Oversee the day-to-day management of the practice, ensuring the efficient and effective delivery of services.
• Support and advise the GP partnership, providing regular updates on operational, financial, and strategic matters.
• Lead and coordinate projects and initiatives that enhance service quality and patient experience.
• Ensure effective communication across the practice, maintaining accurate and up-to-date information across all platforms, including the website.
• Facilitate partners and team meetings, maintaining clear action plans and progress updates.
• Manage all HR processes, including recruitment, pre-employment checks, contracts, appraisals, and staff performance management.
• Lead workforce planning to ensure an appropriate skill mix and sufficient staffing levels.
• Support staff development through training and supervision to enable them to perform their roles effectively.
• Ensure compliance with employment law and relevant NHS policies.
• Promote a positive, collaborative, and inclusive working culture across the practice.
• Oversee all financial aspects of the practice, including forecasting, and detailed financial planning.
• Overview & management with our existing provider of payroll and pensions processes, ensuring accuracy and timely submissions.
• Identify and pursue opportunities to maximise income and reduce expenditure.
• Prepare and support business cases for new services or developments.
• Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are achieved.
• Ensure ongoing compliance with Care Quality Commission (CQC) standards, NHS England contractual obligations, and all relevant legislation.
• Manage the significant event and complaints processes in line with current guidance.
• Oversee the review and implementation of practice policies and procedures.
• Maintain up-to-date risk assessments, health and safety measures, and the practices business continuity plan.
• Ensure compliance with data protection and IT security requirements, including the Data Security Protection Toolkit (DSPT).
• Liaise with the Primary Care Network (PCN), locality commissioners, and other external stakeholders to promote collaborative working.
• Represent the practice at relevant meetings and contribute to wider network development.
• Management of the Patient Participation Group (PPG) and Friends of the Practice to strengthen patient engagement.
• Manage the maintenance of the premises, contracts, and equipment.
• Oversee health and safety processes, ensuring the premises remain safe, compliant, and fit for purpose.

Qualifications

• Good standard of education, with literacy and numeracy skills sufficient to manage the financial, administrative, and HR functions of a small to medium-sized business.
• Educated to A level standard (or equivalent), including GCSE (or equivalent) passes in English and Mathematics at grade C/4 or above.
• Proficient in IT, including Microsoft Office applications and practice management systems.
• Strong written and verbal communication skills, with the ability to produce accurate reports, financial summaries, and correspondence.
• Demonstrable experience of managing budgets, financial planning, or bookkeeping.
• Educated to degree level in healthcare or business.

Experience

• Experience of managing multidisciplinary teams.
• Experience of managing staff, performance management including appraisals, staff development and disciplinary procedures.
• Experience of successfully developing and implementing projects.
• Experience of HR processes, workforce planning and development.
• Experience of accounting procedures, budgeting and forecasting.
• Experience of complaints management.
• Experience of Performance Dashboard.
• Relevant experience in premises management, including health and safety compliance and risk assessment processes.
• Experience in the use of Quickbooks.
• Demonstrated ability to analyse financial data and use this to support strategic decision-making and cost-efficiency.
• Previous involvement in CQC compliance or similar regulatory processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time, Flexible working, Compressed hours