Post-Completion Care Lead | Defects & Service (Hybrid)

Bromford; Bristol; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A housing association in the UK is seeking a Customer Care Manager to lead their post-completion aftercare service. The role involves managing a team, ensuring defects are addressed, and developing service strategies. Ideal candidates will have strong leadership skills, customer care experience, and technical knowledge of housebuilding. This is a permanent, full-time role with hybrid working options available.

Qualifications

• Experience as a leader with customer care experience, ideally within a housing association development environment.
• Strong technical knowledge of housebuilding and experience working with external contractors.
• Excellent leadership and communication skills.

Responsibilities

• Lead and manage the post-completion aftercare service.
• Ensure defects are handled efficiently.
• Manage complaints at stage 1 and 2, escalating when necessary.

Skills

Customer care experience

Leadership

Technical knowledge of housebuilding

Problem-solving

Interpersonal skills

Attention to detail

Motivation and development of team

Education

Degree education or significant experience in a similar role

Job description

A housing association in the UK is seeking a Customer Care Manager to lead their post-completion aftercare service. The role involves managing a team, ensuring defects are addressed, and developing service strategies. Ideal candidates will have strong leadership skills, customer care experience, and technical knowledge of housebuilding. This is a permanent, full-time role with hybrid working options available.