POS Support Senior Associate 24/7 Tech Help Desk

Shift4; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading payments technology company is seeking a Technical Support Specialist to assist clients with their WAY2PAY systems. The role involves diagnosing issues, guiding customers through solutions, and ensuring high levels of client satisfaction. Applicants should have experience in a technical help desk environment and strong communication skills. Office attendance in Nottingham is required for this role, including weekend shifts.

Qualifications

• 3 Years’ experience working within a technical help desk/call center environment.
• Experience with POS solutions and credit card terminals preferred.
• Ability to adapt to change and implement solutions creatively.

Responsibilities

• Act as the initial point of contact for clients experiencing issues.
• Listen attentively to customer needs and concerns.
• Provide resolution by identifying problems and guiding clients.

Skills

Excellent listening

Problem-solving

Written communication

Verbal communication

Customer service principles

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

A leading payments technology company is seeking a Technical Support Specialist to assist clients with their WAY2PAY systems. The role involves diagnosing issues, guiding customers through solutions, and ensuring high levels of client satisfaction. Applicants should have experience in a technical help desk environment and strong communication skills. Office attendance in Nottingham is required for this role, including weekend shifts.