Portfolio Operations Manager

Recognise Bank; Milton Keynes; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A modern business bank is seeking a Portfolio Operations Manager to lead the operations team and ensure timely servicing of loans. The role oversees covenant monitoring, compliance reporting, and collections for non-performing loans. Candidates should have at least 8 years of lending operations experience and strong leadership skills. The position offers competitive time off, private medical care, and hybrid working arrangements, fostering an inclusive environment for growth and innovation.

Benefits

Competitive Time Off

Work From Anywhere

Learning & Development

Hybrid Working

Private Medical Care

Enhanced Pension Scheme

Maternity, Paternity & Adoption Pay

Discretionary Company Bonus

Qualifications

• Minimum 8 years' experience in lending operations, preferably bridging lending.
• Strong knowledge of portfolio management and collections.
• Proficient in managing workflows using internal systems.

Responsibilities

• Lead and manage the portfolio operations team.
• Oversee covenant testing and compliance reporting.
• Support collections and enforcement activities for non-performing loans.

Skills

Lending operations experience

Leadership experience

Covenant monitoring

Debt handling

Analytical skills

Communication skills

Tools

nCino

Job description

A Portfolio Operations Manager is responsible for leading the team that manages the ongoing performance and servicing of the loan book. This includes covenant monitoring, compliance reporting, extensions, redemptions, arrears, and collections. You will also ensure operational execution, regulatory compliance, and strong customer outcomes, while driving team performance and continuous improvement. This role also supports the Head of Operations and COO in strategic projects and system and process enhancement initiatives.

Responsibilities

• Lead and manage the portfolio operations team, ensuring timely and accurate servicing of loans throughout their lifecycle.
• Oversee covenant testing and reporting to ensure ongoing compliance with borrower obligations and internal policies.
• Support restructuring activities, including extensions, redemptions, and variations, ensuring decisions are well‑informed, customer‑focused and in line with Bank risk appetite and commercial requirements.
• Oversee collections and enforcement activity for non‑performing loans, ensuring early engagement and effective resolution strategies and working closely with internal and external stakeholders.
• Ensure accurate record‑keeping and workflow management using internal systems, including nCino.
• Monitor team performance against SLAs and KPIs, driving a high‑performance, execution‑focused culture.
• Collaborate with Risk, Compliance & Legal functions to ensure servicing activities align with regulatory expectations.
• Support process improvement and automation initiatives to enhance efficiency and scalability.
• Coach and develop team members, fostering ownership, accountability, and continuous improvement.
• Provide operational support to strategic and transformation projects.

Corporate Responsibilities

• Read and follow all relevant company policies and procedures.
• Adhere to all risk‑related responsibilities applicable to your role, as set out in the Risk Management Policy.
• Abide by all compliance and financial crime related policies, procedures and reporting obligations applicable to your role.

Qualifications

• Minimum 8 years' experience in lending operations, with a preference for bridging lending, with strong knowledge of portfolio management, arrears, and collections.
• Proven leadership experience, with a track record of managing teams and driving performance.
• Strong understanding of covenant monitoring, loan variations, and customer relationship management.
• Experience in debt handling, restructures and enforcement is essential.
• Proficient in using internal systems to manage workflows and maintain records.
• Familiarity with nCino is beneficial.
• Strong analytical skills and attention to detail.
• Excellent communication and stakeholder management abilities.

We are Recognise Bank, a modern business bank built to support the UK's SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we've built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we're here to build and grow stronger futures for lasting success.

Our Values

• Can do, will do: We take ownership, solve problems, and adapt as our customers' needs evolve.
• Be brilliant: We show up with curiosity and energy, always striving for better.
• Do the right thing: We act with integrity, responsibility, and care in everything we do.
• Make a difference: We focus on impact, helping our customers, colleagues, and communities succeed.

Benefits

• Competitive Time Off – Generous annual leave plus bank holidays.
• Work From Anywhere – Up to 4 weeks per year to work remotely from anywhere in the world.
• Learning & Development – Tailored training and support to grow your skills and achieve your professional goals.
• Hybrid Working – 4 days in the office and 1 day remote.
• Private Medical Care with Vitality – Comprehensive healthcare including optical and dental coverage.
• Enhanced Pension Scheme – Helping you plan and save for a secure future.
• Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments.
• Discretionary Company Bonus – Rewarding your contribution to our shared success.

If you're curious, driven, and ready to be part of something meaningful – where your ideas matter, your growth is supported, and your work makes a real impact – then we'd love to hear from you.

Recognise Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.