Porter

Mount Royal Hotel Edinburgh by The Unlimited Collection; Leicester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel in Leicester is seeking a passionate Porter to provide exceptional guest services. The ideal candidate will support team efforts, assist guests with luggage and ensure comfort and safety. Previous customer service experience is essential for this engaging role. The position offers career advancement opportunities and valuable training within a supportive environment.

Benefits

Career advancement opportunities

On-the-job training

Staff incentives for performance

Qualifications

• Exceptional guest engagement skills necessary for the role.
• Confident demeanor in high-pressure situations.
• Previous experience in customer service preferred.

Responsibilities

• Offer warm welcome and assist guests with luggage.
• Complete checklists as per standard operating procedures.
• Manage deliveries and handle guest feedback.
• Work collaboratively with team members.

Skills

Guest engagement skills

Confident and calm manner

Customer service experience

Job description

Overview

The Grand Hotel Leicester by the Unlimited Collection is seeking a charming and engaging Porter with a passion for service excellence. You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.

Responsibilities

The Porter Will Be Responsible For

• Guest Services: Offers a warm welcome, provides accurate information, assists with luggage, and ensures comfort and safety.
• Checklists & Procedures: Completes checklists as per SOPs, maintains presence at the entrance, and complies with Health & Safety and Hygiene procedures.
• Deliveries & Requests: Manages deliveries, local transport bookings, and handles guest feedback and requests.
• Team Collaboration: Works as part of a team, promotes hotel facilities, and supports colleagues.
• General Duties: Keeps lobby tidy, follows manual handling techniques, and may work as Night Porter when needed.

Qualifications

To be successful in the role of Porter, we require:

• Excellent guest engagement skills.
• Confident and calm manner.
• Previous customer service experience.

Benefits

Working With Us Provides The Following Benefits To You

• Genuine career opportunities within our business.
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
• Staff incentives when you and the team perform.

About Us

The Grand Hotel Leicester by the Unlimited Collection is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Jupiter Hotels Holdings Limited

Trading as: The Grand Hotel Leicester by The Unlimited Collection managed by The Ascott Limited

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