Pollution Response Technician

Lanes Group; England; On-site; GBP 31,000; Full time

Job summary

A leading infrastructure service provider in England is hiring a Pollution Response Technician to manage pollution incidents across Sussex. This full-time, permanent position requires customer service skills and the ability to work on a flexible schedule, including weekends. Candidates should possess a full UK driver's licence and ideally have experience in health and safety compliance. The role includes overseeing pollution site operations and delivering high levels of customer satisfaction.

Benefits

21 days holiday (plus bank holidays)

Health cash plan

Onsite parking

Auto enrolment pension scheme

Friendly working environment

Qualifications

• Experience in drainage qualifications (NRSWA, Confined Spaces) is an advantage.
• Must comply with health and safety standards.

Responsibilities

• First response to all pollution related incidents/jobs raised.
• Oversee and manage pollution site operations.
• Lead investigations into pollution causes.
• Plan ongoing mitigation works.

Skills

Problem solving

Health and safety compliance

Customer service

Education

Full UK driver's licence

Tools

High Pressure Jetting equipment

Job description

We are recruiting for a number of Pollution Response Technicians covering the whole of Sussex. This is a fantastic opportunity to start a new career with us at Lanes Group.

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner with a turnover in excess of £530 million (EBITDA £45m), with over 4,000 people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.

Strong leadership is at our heart, supporting our people to stay engaged with purpose, rewarded and recognised while delivering operational excellence. We are a leading delivery team committed to quality and compliance as a fundamental differentiator.

In this role we aim to be known for absolute quality and compliance and for keeping our promises at all times. We operate 24/7; you will be required to work flexible hours, weekends and participate in an on-call rota. Full training, PPE and use of company equipment will be provided to ensure that all our drainage engineers have the right tools, competency and confidence to undertake the work to Lanes’ high standard of operation regardless of background or previous experience.

The Pollution Response Technician manages all aspects of daily operation for pollution incidents, ensuring that all processes and activities are operated efficiently and effectively. Managing the incident is a key accountability of this role; this requires effective engagement across the Customer Solutions Centre, the incident verification team and with both internal and external stakeholders.

Position: Pollution Response Technician

Location: Crawley Depot (Crawley, West Sussex)

Job Type: permanent, full-time

Hours: 5 days on, 2 days off, 45 hours per week (this shift pattern will mean that at times you will be working weekends)

Salary: £30,500 per annum

Benefits: 21 days holiday (plus bank holidays); health cash plan; onsite parking; auto enrolment pension scheme; friendly working environment.

About The Role

Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Southern Water contract service to deliver real and effective solutions to waste-water network and drainage problems.

• First response to all pollution related incidents/jobs raised.
• Oversee and supervise any pollution site, ensuring safe, efficient and effective management of the incident.
• Initiate initial mitigation of pollution to minimise impact to the environment and wildlife.
• Lead the investigation to establish the cause of the pollution.
• Plan and organise ongoing mitigation or follow on works required.
• Oversee and facilitate the work required to ensure the issue is resolved quickly and to the correct standard, including facilitation of external contractors required for remediation works to ensure restoration of services.
• Ensure all evidence is captured to support the investigation of a pollution incident, or to demonstrate that no pollution has occurred, ensuring class leading data and image capture in Big Change.
• Deliver world class customer service and manage stakeholders such as the client, the Environment Agency and local authorities.
• Maintain a no compromise approach to H&S practice while carrying out works.
• Carry out risk assessments and have a mature approach to risk perception.
• Be aware of all Lanes Group policies and your responsibility towards them.
• Any other reasonable ad-hoc duties requested by management.

So if you enjoy problem solving, working outdoors and delivering only the best in customer service, where no two days are the same and want to join a growing company that values you and your ability — and strives to develop your potential and further your career progression — then we are the right Company for you.

What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.

About You

The ideal candidate will be hard working and respectful and comply with health and safety standards. Experience in the use of High Pressure Jetting equipment is useful but not essential. Other drainage qualifications (e.g. NRSWA and Confined Spaces) are an advantage.

You must have a full UK drivers licence.

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Lanes Group are a signatory of the Charter for Employer Positive About Mental Health run by Mindful Employer.