Police Enquiry Officer (Front Counter)

Devon and Cornwall Police; Exeter; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional police department in Exeter is seeking Police Enquiry Officers to be the first point of contact for reported crimes. The role involves providing initial responses to public enquiries, recording information accurately, and supporting witnesses and victims. Ideal candidates will have strong communication skills and a desire to serve the community. Candidates are encouraged to apply if they want to make a difference in the community through policing.

Responsibilities

• Be the first point of contact for reported crimes and incidents.
• Provide initial responses to various enquiries from the public.
• Record information accurately and appropriately.
• Supportively assist witnesses, victims, and the general public.

Job description

Overview

Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.

Responsibilities

• being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means
• providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, ‘signposting’ to partner agencies
• receiving and recording information appropriately and accurately
• dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate

The Police Enquiry Office will be open from Monday to Saturday.