Platform Operations Engineer

Story Terrace Inc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading property tech company in Greater London is looking for a Platform Operations Engineer to ensure the reliability of its cloud infrastructure. Candidates should have commercial experience in DevOps or platform support roles, strong troubleshooting skills, and hands-on AWS knowledge. The role involves daily operational support and incident response activities while fostering collaboration with engineering teams. This position comes with a competitive compensation package and numerous employee benefits, including private healthcare and flexible working options.

Benefits

Competitive compensation package

25 days annual holiday

Flexible working environment

Private health care

Enhanced parental leave

Life insurance (4x salary)

Learning management system

Referral bonus

Qualifications

• Commercial experience in an infrastructure operations, DevOps, SRE or platform support role.
• Hands-on experience operating AWS-based environments.
• Clear communication skills and a collaborative approach to problem solving.

Responsibilities

• Own day-to-day operational support of production and non-production environments.
• Act as a primary responder for infrastructure-related incidents.
• Contribute to post-incident reviews and continuous improvement initiatives.

Skills

Troubleshooting skills

AWS experience

Linux system knowledge

Networking knowledge

Incident response experience

Tools

Ansible

Monitoring tools

Job description

About Us

At Plentific, we’re redefining property management in real time. Our mission, is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform.

We harness cutting‑edge technology and data‑driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real‑time workflows that transform traditional property management into a dynamic, digital experience.

Backed by a world‑class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact.

We’re looking for forward‑thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.

The Role

Plentific is looking for a Platform Operations Engineer to ensure the reliability, availability and day‑to‑day operation of its cloud infrastructure and deployment platforms.

This role is run and reliability‑focused, owning break‑fix, incident response and operational support while working closely with the DevOps Platform team to continuously reduce failure rates and recovery times.

Responsibilities

• Own day‑to‑day operational support of production and non‑production environments across Portal/ESB and SaaS platforms
• Act as a primary responder for infrastructure‑related incidents, participating in P1/P2 escalations and coordinated incident response
• Perform break‑fix activities including deployment failures, infrastructure outages, configuration errors and data recovery from backups
• Maintain and execute operational runbooks and incident playbooks
• Support existing automation tooling (e.g. Ansible playbooks, deployment pipelines), escalating design improvements to the DevOps Platform team where required
• Monitor system health using existing observability tools, responding to alerts and identifying recurring failure patterns
• Work with engineering teams to diagnose infrastructure versus application‑level issues and route appropriately
• Support security and compliance operational tasks, including access reviews, asset inventories and incident response support
• Contribute to post‑incident reviews and continuous improvement initiatives

Experience and Qualifications

• Commercial experience in an infrastructure operations, DevOps, SRE or platform support role
• Hands‑on experience operating AWS‑based environments
• Strong troubleshooting skills across Linux systems, networking, DNS and cloud services
• Experience participating in incident response and on‑call rotations
• Familiarity with deployment tooling and configuration management systems
• Ability to work calmly and methodically during high‑severity incidents
• Clear communication skills and a collaborative approach to problem solving

Benefits

As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:

• A competitive compensation package
• 25 days annual holiday + 1 additional day for every year served up to 5 years.
• Flexible working environment including the option to work abroad
• Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
• Enhanced parental leave
• Life insurance (4x salary)
• Employee assistance program
• Company volunteering day and charity salary sacrifice scheme
• Learning management system powered by Udemy
• Referral bonus and charity donation if someone you introduce joins the company
• Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
• Pension scheme
• Work abroad scheme
• Company-sponsored lunches, dinners and social gatherings
• Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.