Planning Coordinator

Allstaff; Scotland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A well-established manufacturing company based in Blantyre seeks a Service Planning Coordinator to join their busy planning team. The ideal candidate will have experience in service planning, excellent communication skills, and ability to work under pressure. Key responsibilities include scheduling labor for jobs, optimizing route planning for engineers, and monitoring KPIs. This position offers a salary starting from £28,000, benefits such as 33 days of annual leave, and a hybrid working model after probation.

Benefits

33 days of annual leave

Life assurance scheme

Efficiency bonus scheme

Enhanced sick pay

Annual salary review scheme

Hybrid working scheme

Access to online employee benefits portal

Extensive online training portal

Employee Assistance Programme

Bi-weekly fresh fruit delivery

Onsite tea & coffee facilities

Qualifications

• Proven planning experience in a similar service environment.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Good geographic knowledge of the UK.

Responsibilities

• Schedule labor for reactive, quoted, and PPM jobs in your area.
• Optimize route planning for engineers to reduce travel time.
• Respond promptly to customer queries and phone calls.
• Monitor KPIs such as new jobs and overdue bookings.

Skills

Planning experience in a service environment

Excellent communication skills

Ability to work in fast-paced environment

Good geographic knowledge of the UK

Job description

Allstaff Office Division are delighted to bring to the market the role of Service Planning Coordinator for well established manufacturing company based in Blantyre. Due to the location, own transport is essential.

Job Description

Reporting to the Service Planning Team Leader, this is an excellent opportunity for an experienced service coordinator to join a busy planning team. The main responsibilities of the role are:

• Schedule all labour in your geographic area to achieve required SLA’s for reactive, quoted and PPM jobs
• Efficient route planning of the area’s engineers using the available software to maximise efficiency and reduce travel time
• Ability to work under pressure positively and with enthusiasm to achieve the goals of the area, the team and wider service function
• Prompt response to customer queries and phone calls
• Monitoring of the KPIs which include: New Jobs, Return Visits, Overdue booked jobs, Quoted Works & PPM
• Ensure internal systems and client-specific web portals are updated in line with SLA’s
• Cover shared service mailbox, logging calls and answering queries during periods of sickness or holidays
• Contribute to ISO Business Management system

Essential Criteria

• Previous planning experience in a similar service environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and to tight deadlines
• Good geographic knowledge of the UK

Benefits

• 33 days of annual leave
• Life assurance scheme
• Efficiency bonus scheme
• Enhanced sick pay
• Annual salary review scheme
• Hybrid working scheme
• Access to an online employee benefits portal
• Access to an extensive online training portal
• Access to an Employee Assistance Programme
• Bi-weekly fresh fruit delivery to the office
• Onsite tea & coffee making facilities

Hours: Monday to Friday, 40 hours per week, with a hybrid working option available after the probationary period.

Salary: From £28,000 depending on experience

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