Planning and Business Improvement Analyst

Only FE; England; On-site; GBP 39,000 - 47,000; Full time

Job summary

A UK community college seeks a Planning and Business Improvement Analyst to develop and lead a new Service Hub. This is a fixed-term role until July 2026. You'll design user-friendly systems, optimize digital workflows, run discovery sessions to improve services, and support staff in adopting new tools. The ideal candidate has strong digital expertise and a customer-focused mindset. Competitive salary between £39,962 and £46,663 per annum offered, along with excellent benefits.

Benefits

Enhanced Pension contributions scheme with SYPA - 17.1%

37 Days annual leave plus 8 Bank Holidays

Employee assistance programme through Bupa

Free eye tests for VDU users

Free parking at campuses

Qualifications

• Experience in developing and leading user-friendly systems.
• Ability to design digital workflows and automate processes.
• Skilled in building dashboards for insights and reporting.

Responsibilities

• Develop and lead the Service Hub for professional services.
• Design and optimize digital workflows using Microsoft tools.
• Run workshops to analyze needs and improve user-centered workflows.

Skills

Process analysis

Digital expertise

Customer service mindset

Microsoft 365

SharePoint

Power Automate

Data analysis

Change management

User feedback collection

Tools

Microsoft 365

SharePoint

Power Automate

Job description

Planning and Business Improvement Analyst

Salary £39,962 - £46,663 per annum

About us

Our College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage.

About the role

This is a fixed term temporary role until 31st July 2026.

This is a specialist role within the Planning, Research & Systems Improvement Team with a core focus on developing and leading the College's new Service Hub - a digital platform providing a single point of access for professional services requests, workflows and support.

The post holder will design and deliver practical, user-friendly systems and processes that improve how services are accessed and managed across the College. By combining digital expertise, process analysis, and a customer service mindset, role will make it easier for staff to get the help they need, when they need it - while generating insights that drive operational improvement and enhance the student and staff experience.

Main Responsibilities

To achieve these specific duties, include, but are not limited to:

• Develop and lead the Service Hub as the College's central access point for professional services, ensuring it is intuitive, reliable and demonstrably valuable to users.
• Design and optimise digital workflows (e.g. forms, approvals, ticketing, service requests) using Microsoft 365, SharePoint, Power Automate and related platforms.
• Run discovery sessions and workshops with service teams to analyse needs, map existing processes, and co-create improved, user-centred workflows.
• Build dashboards and reporting tools that provide service insights, track demand and inform evidence-based decision making.
• Act as a trusted partner to professional services teams (Finance, HR, Estates, IT, Marketing etc.), helping them streamline processes and improve customer experience.
• Support adoption and change management by providing training, guidance and documentation to ensure new tools and workflows are embedded effectively.
• Champion continuous improvement, maintaining governance standards, capturing user feedback, and iterating solutions for long-term impact.
• Contribute to wider business improvement projects including student lifecycle, curriculum planning and performance monitoring initiatives.

If you want to find out more about the role please contact Peter Harrison, Head of Planning Research and Systems Improvement,

What we can offer you

As the successful candidate, you will be offered a salary of between £39,962- £46,663 per annum based upon a combination of the skills, knowledge and experience that you can bring to the role.

Our benefits

• Enhanced Pension contributions scheme with SYPA - 17.1%
• Annual leave -37 Days (273.8 hours)+ 8 Bank Holidays(59.2 hours)- this includes a discretionary Christmas closure period
• Health and wellbeing, we offer
  • Employee assistance programme through Bupa
  • Occupational Health through PAM
  • Free eye tests for VDU users
• Free Parking is available at the majority of our campuses

Further information can be found on our Benefits and Career Development pages.

Disability Confident

We are a Disability Confident employer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review our Recruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice. If you require any reasonable adjustments or any support at any point throughout the process, please contact us.

Armed Forces Covenant

As part of our commitment through the Armed Forces Covenant, we're pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country.

Safeguarding

We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding

Next Steps

To apply: Click apply online and follow the links to complete the online application. For queries regarding the application process, please contact the Recruitment Team.

As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce.

Closing date: 9th December 2025

Please be aware - If we have a high number of applications, we may decide to close the vacancy earlier.