Planner

ARM; Park Village; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-respected company in Wolverhampton is seeking a meticulous planner to coordinate service appointments and enhance client communication. The ideal candidate has strong organisational and problem-solving skills, with previous experience in a technical coordination role, ideally within gas or plumbing engineering. Proficiency in Microsoft IT packages, particularly Excel, and familiarity with Job Logic is desirable. This position offers a dynamic work environment and the opportunity to deliver exceptional client service.

Qualifications

• Previous experience in a coordinating or administrative role within a technical gas or plumbing engineering environment.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience in an owner-managed environment is advantageous.

Responsibilities

• Coordinate and schedule service appointments for field technicians.
• Maintain records of service appointments and technician availability.
• Resolve scheduling conflicts and accommodate last-minute changes.
• Organise materials deliveries for Engineering staff.
• Aide the Estimating department with quotations.

Skills

Strong organisational skills

Time-management

Excellent attention to detail

Strong communication skills

Ability to manage multiple tasks

Flexibility under pressure

Collaboration

Tools

Microsoft IT packages (Excel)

Job Logic

Job description

Our client is currently looking to recruit a planner to join them in the Wolverhampton (WV10)

Responsibilities

• Coordinate and schedule service appointments for field technicians, optimising resource allocation and ensuring timely delivery of services.
• Serve as the primary point of contact for client scheduling enquiries, enhancing communication and client satisfaction through prompt and accurate updates.
• Maintain meticulous records of service appointments, technician availability, and client details, ensuring the integrity and accuracy of our operational database.
• Resolve scheduling conflicts and accommodate last‑minute changes, demonstrating strong problem‑solving skills and flexibility in high‑pressure situations.
• Organise plant and materials deliveries for Engineering staff.
• Ensure that all materials and costs are allocated on the in‑house system.
• Organise returns for materials.
• Aide the Estimating department with quotations.
• Provide monthly cost reports to Finance department.
• Provide job allocation reports.

Personal Attributes

• Collaborate effectively with the operations team to ensure seamless service delivery, contributing to sustained client satisfaction and operational efficiency.
• Strong organisational, time‑management and IT skills.
• Excellent attention to detail and the ability to manage multiple tasks simultaneously and calmly.
• Strong communication (written and verbal skills), with the ability to interact with various clients at all levels.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Previous experience in a similar co‑ordinating or administrative role within a technical gas and or plumbing engineering environment.
• Experience of using "Job Logic" and Microsoft IT packages (with a particular emphasis on Excel) a distinct advantage.
• Prior experience of owner‑managed environment.
• Strong team player.

This is an excellent opportunity to work for a well‑respected company.

For more information, please call David on (phone number removed)

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.