Planner

CRA GROUP RECRUITMENT AND PAYROLL LTD; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local authority in Greater London is seeking a skilled individual for a 3-month contract role focused on efficient planning and scheduling of responsive repair works. Responsibilities include daily monitoring and updating of job statuses, maintaining communication with residents and maintenance teams, and ensuring the effective management of operatives’ schedules. The ideal candidate will have proven experience in a similar environment along with relevant qualifications such as GCSEs in English and Maths and expertise in IT scheduling systems. Closing date for applications is December 14, 2025.

Qualifications

• Proven experience in planning, scheduling or coordination within a repairs/maintenance environment.
• Strong understanding of responsive repairs and maintenance processes.
• Experience using IT systems for scheduling and updating work orders.

Responsibilities

• Plan and schedule responsive repair works for operatives and subcontractors.
• Monitor and update job statuses daily for booked jobs and overdue repairs.
• Act as a communication link between residents and maintenance teams.

Skills

Planning and scheduling

Customer service

Stakeholder communication

Education

GCSEs in English and Maths

NVQ Level 2/3 in Business Administration or Customer Service

Tools

Microsoft Office

Scheduling software

Job description

3 Months Contract with a Local Authority

Job Purpose

• To ensure that work orders are scheduled efficiently through the in‑house appointments system, repairs are allocated to trade operatives and subcontractors and all works are completed within minimal turnaround time. The role focuses on planning and scheduling responsive repair works, maintaining accurate IT records and delivering excellent customer service while supporting operational efficiency.

Key Duties / Accountabilities

• Plan and schedule responsive repair works for operatives and subcontractors using the in‑house system.
• Monitor and update job statuses daily including booked jobs, cancelled orders, overdue repairs and follow‑on works.
• Ensure operatives use and update PDAs correctly and schedule of rate codes are accurately inputted.
• Act as a key communication link between residents and maintenance teams, providing timely updates.
• Manage operatives diaries effectively, prioritising emergency work and adjusting schedules for absences or training.
• Liaise with subcontractors to allocate work and ensure they meet appointment obligations.
• Maintain accurate IT records and manage Work In Progress (WIP) to keep it at a manageable level.
• Collaborate with Repairs Supervisors and Technical Inspectors for accurate allocation of work and inspections.

Essential Experience

• Proven experience in planning, scheduling or coordination within a repairs / maintenance or housing environment.
• Strong understanding of responsive repairs and maintenance processes.
• Experience using IT systems for scheduling and updating work orders.
• Previous experience in customer service and stakeholder communication.

Essential Qualifications

• GCSEs (or equivalent) in English and Maths essential.
• NVQ Level 2 / 3 in Business Administration or Customer Service desirable.
• Knowledge of housing maintenance and repairs scheduling systems desirable.
• Proficiency in Microsoft Office and scheduling software.

Additional Information

• Working hours: 8 hours per day
• Location: Carshalton Road, Sutton Greater London SM1 4LE United Kingdom

The role closes on 14th December 2025 – apply ASAP.