Phone Support Technician - Training, Growth & Benefits

Michael Page (UK); Bristol; On-site; GBP 28,000; Full time

Job summary

A recruitment agency is looking for a Telephone Support Technician in Bradley Stoke, Bristol. The successful candidate will respond to technical support calls, diagnose challenges, and ensure customer satisfaction. Essential skills include strong technical aptitude and excellent communication. This permanent role offers a competitive salary of £28,000 per annum and a supportive work environment. Comprehensive training is provided to enhance technical skills and opportunities for career growth are available.

Benefits

Competitive salary

Performance-based bonus structure

Comprehensive training

Supportive work environment

Qualifications

• Proven experience in a customer support or technical support role.
• Familiarity with industrial or manufacturing products is advantageous.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Respond to incoming technical support calls professionally.
• Diagnose and resolve technical issues over the phone.
• Document and track customer interactions accurately.
• Provide guidance on product usage and maintenance.
• Collaborate with other departments on complex issues.
• Contribute to continuous improvement initiatives.

Skills

Strong technical aptitude and troubleshooting skills

Excellent communication skills

Problem-solving abilities

Ability to work effectively under pressure

Job description

A recruitment agency is looking for a Telephone Support Technician in Bradley Stoke, Bristol. The successful candidate will respond to technical support calls, diagnose challenges, and ensure customer satisfaction. Essential skills include strong technical aptitude and excellent communication. This permanent role offers a competitive salary of £28,000 per annum and a supportive work environment. Comprehensive training is provided to enhance technical skills and opportunities for career growth are available.