Phone Shop Manager

Tesco PLC; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK retailer is seeking a team leader for their Bristol location. You will motivate your team to assist customers and ensure an optimal shopping experience. Responsibilities include managing team performance, handling customer feedback, and achieving sales goals. Ideal candidates will possess a strong customer focus, teamwork spirit, and leadership skills. This role offers competitive benefits, including flexible working and exclusive colleague discounts.

Benefits

20 days of holiday plus personal day

10% off and 15% at payday weekends

Access to free wellbeing services

Life cover of five times pay

Uniform provided

Qualifications

• Experience leading teams in a retail environment.
• Strong interpersonal skills to establish relationships.
• Ability to communicate effectively and resolve customer complaints.

Responsibilities

• Lead and motivate your team to communicate with customers.
• Deliver a great shopping trip for customers every day.
• Engage your team to ensure product availability.
• Coach your team to maintain shelf standards and improve service.

Skills

Customer focus

Teamwork

Decision making

Relationship building

Job description

Overview

You will lead and motivate your team to communicate with our customers, offering expert sales advice and support to ensure we sell them the best deal that meets their requirements, delivers unbeatable value, a great shopping experience and earns their lifetime loyalty.

Responsibilities

• You will listen to customers and act on their feedback in a timely manner, following up on all complaints to ensure your team are clear on the role they play in improving the shopping experience based on customer feedback.
• You will deliver a great shopping trip for customers every day, making sure your team are working effectively as per the Tesco operating model.
• You will engage your team to deliver the best availability for customers throughout the day, working with the Stock and Admin manager to complete weekly RFID counts.
• You will encourage your team to be passionate about our products, and ensure that our product range is presented well, maintaining correct handling and storage routines.
• You will create a first impression in your area for customers that you can be proud of, coaching your team to maintain shelf standards in the most efficient way so customers can see and reach the product.
• You will lead the service culture in your department, modelling helpful and friendly service behaviours and demonstrating your enthusiasm to do what is right for our customers.
• You will actively control costs in your department and deliver your budgets, guiding your team to minimise waste and complete waste routines accurately.
• You will work with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in your department.
• You will engage your team to participate in bringing benefits to the local community, encouraging them to actively participate in our local community strategies.
• You will ensure your team are trained and confident to approach customers and offer unbeatable value by selling the right products at the right price.
• You will work shoulder to shoulder with your Area Manager and the management team to coach on what good looks like for the Phone Shop, working together to achieve shared success.
• You will celebrate success with your team and take pride in their achievements, treating everyone with respect and helping your team make a difference for customers and staff.

Interacting with People & Core Competencies

• Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
• Customer Focus – Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
• Decision Making – Making decisions at the appropriate time, considering the needs of the situation, priorities, constraints and the availability of necessary information.
• Teamwork – Working co-operatively with others to achieve a common goal.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations, such as high-volume, seasonal or high-peak times, the employer may limit the overall numbers of interviews offered to both disabled and non-disabled people.

For more details please go to the relevant government or employer page.

Tesco statement: Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year. We’re the UK’s number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers. We also offer great job opportunities across stores, distribution centres and offices in the UK, with a variety of roles. We are committed to treating each other with respect and giving everyone an equal opportunity to get on.

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends — save up to £2,000 a year with your Colleague Clubcard (additional card available for family)
• Access to free wellbeing services with resources to support mind, body, and life
• Exclusive colleague deals on handsets and sims — shareable with family and friends
• Life cover of five times pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use — from discounts and shares to cycle-to-work schemes
• Uniform provided and policies to support you through life’s moments