Phlebotomist Patient Services Representative

Global Technical Talent; Salisbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading diagnostic services provider in Salisbury seeks a Patient Services Representative (Phlebotomist) to deliver high-quality phlebotomy and customer service. The role demands proficiency in specimen collection and preparation, as well as strong communication skills. Candidates must have at least 6 months of phlebotomy experience and a high school diploma. The position offers competitive pay ranging between $17 to $21 per hour and requires a commitment to professionalism and patient interaction. Start as soon as possible on a contract basis.

Benefits

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

Qualifications

• Minimum 6 months of phlebotomy experience required.
• Customer service experience in retail or service environments preferred.
• Data entry/keyboard experience required.

Responsibilities

• Perform venipuncture and capillary specimen collection following established procedures.
• Ensure accurate specimen labeling and demographic verification.
• Deliver patient-focused service in a professional environment.

Skills

Strong phlebotomy skills

Excellent communication skills

Ability to work independently

Compassionate patient interaction skills

Education

High school diploma or equivalent

Medical assistant or paramedic training

Phlebotomy certification (preferred in specific states)

Job description

Patient Services Representative (Phlebotomist) – PSR I

Alternate/Related Job Titles

• Phlebotomist I
• Patient Services Technician
• Specimen Collection Technician

Location: Salisbury, MD

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 4 months
• Start: As Soon As Possible
• Pay Rate: $17 – $21/hr
• Schedule: Monday–Friday
• Shift Hours: 7:00 AM – 3:00 PM (Lunch 11:15–12:00)
• Remote Eligible: No

Job Number: 25-29122

Job Summary

The Patient Services Representative I (PSR I) represents the face of the organization by delivering high-quality phlebotomy and customer service to patients seeking routine or diagnostic testing. The PSR I is responsible for collecting blood specimens, preparing samples for laboratory testing, performing EKGs and point-of-care procedures, and upholding strict confidentiality and accuracy standards. This role supports a fast-paced Patient Service Center environment and requires professionalism, reliability, and strong patient interaction skills.

Key Responsibilities

• Perform venipuncture and capillary specimen collection following established procedures.
• Ensure accurate specimen labeling, demographic verification, and required documentation.
• Deliver patient-focused service by creating a welcoming, professional, and safe environment.
• Perform forensic and clinical specimen processing with confidence and adherence to standards.
• Maintain required logs, documentation, and recordkeeping.
• Work independently with minimal supervision while managing multiple priorities.
• Provide exceptional customer service while communicating clearly with patients, peers, and supervisors.
• Flexibility to support staffing needs including weekends, holidays, on-call, or overtime as required.
• Uphold organizational policies, safety protocols, dress code, and confidentiality guidelines.

Required Experience

• Minimum 6 months of phlebotomy experience required.
• One or more years of phlebotomy experience preferred.
• Customer service experience in retail or service environments preferred.
• Data entry/keyboard experience required.

Required Education

• High school diploma or equivalent required.
• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred
  • Required only in CA, NV, and WA — not required in MD.

Required Skills

• Strong phlebotomy skills including pediatric and geriatric collections.
• Ability to perform error-free work in a fast-paced setting.
• Ability to work independently with minimal supervision.
• Excellent communication and teamwork skills.
• Ability to adapt to staffing needs and scheduling requirements.

Preferred Skills

• Compassionate patient interaction skills
• Solid understanding of specimen handling protocols
• Ability to handle multiple high-volume prioritiesStrong judgment and problem-solving within established procedures

Additional Notes (from custom fields)

• This opening is a backfill for an employee going on medical leave; candidate training will occur before leave to ensure smooth transition.
• Hospital credentialing: Not required
• COVID-19 vaccination: Not required

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Company

A leading provider of diagnostic information services empowering healthier lives. Using the world’s largest clinical lab database, the organization delivers insights that help identify and treat disease, promote healthy behavior, and improve healthcare outcomes for millions of patients and providers.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 leaders across healthcare, technology, finance, life sciences, utilities, and more throughout the U.S. and Canada. We look forward to helping you land your next great career opportunity!