Pharmacy QC Service Manager (SQCL) | North Tees and Hartlepool NHS Foundation Trust

North Tees & Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 40,000 - 50,000; Full time

Job summary

A prominent NHS foundation trust in England is seeking a Service Manager for the Stockton Quality Control Laboratory. The role involves operational leadership across services, monitoring KPIs, and team management. Ideal candidates will have specialist knowledge in pharmaceutical quality assurance and experience in delivering technical services. The position promotes a safe work environment with focus on professional development and staff recognition.

Benefits

Health and wellbeing initiatives

Staff benefits

Professional development opportunities

Qualifications

• Experience in delivering technical and professional services is essential.
• Ability to lead and develop management within the service.

Responsibilities

• Manage operational aspects of services across the department.
• Monitor performance through KPIs and ensure staff competence.
• Log and manage all risks to service.

Skills

Specialist knowledge in pharmaceutical Quality Assurance

Operational expertise

Ability to lead and motivate teams

Job description

Overview

This service manager post will provide day-to-day operational leadership for all services from Stockton Quality Control Laboratory (SQCL). SQCL is the largest NHS regional QC service, delivering services across North East and North Cumbria (NENC) and to other parts of the UK, including NHS and private customers.

Responsibilities

• Manage all operational aspects of services across the department.
• Monitor performance through agreed KPIs, ensure staff competence and development, and deliver robust service delivery.
• Log, mitigate and manage all risks to service via trust governance systems and processes.
• Provide leadership and management of the QC team to ensure responsive, collaborative and transparent service delivery.
• Work with the Chief Pharmacist and be part of the Senior Pharmacy Leadership Team (SPLT).

About SQCL and Trusts

Stockton Quality Control Laboratory is an MHRA-inspected laboratory serving the North East and North Cumbria and Yorkshire regions, offering comprehensive quality control services including microbiology and specialist ventilation systems testing. The laboratory is located at the University Hospital of North Tees.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees; you may be required to work at any site across both Trusts.

Requirements

• Specialist knowledge in pharmaceutical Quality Assurance.
• Operational expertise and extensive experience in delivering technical and professional services.
• Ability to lead, motivate and develop senior management within the service and inspire the QC team to meet current and future customer needs.

Working Environment and Values

We aim to provide a safe, high-quality care environment and an inclusive, supportive workplace with health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development. We recognises staff through awards and recognition schemes and recruits for values; “Together we are North Tees & Hartlepool”.

Next Steps

If you meet these requirements please contact us for a visit and chat. See the detailed Job Description for full role details. The Post holder will be an integral member of the Senior Management Team in Pharmacy, driving effective delivery of the Stockton Quality Control Laboratory Service.

Advert may close early due to high volume of applications. This advert closes on Thursday 25 Sep 2025.