Pharmacy Manager

NHS; Newcastle upon Tyne; On-site; GBP 40,000 - 55,000; Full time

Job summary

A healthcare provider in Newcastle upon Tyne is seeking a highly capable Pharmacy Manager to lead their outpatient pharmacy services team. The role requires managing pharmacy staff, ensuring compliance with legal standards, and providing excellent service to patients. Candidates should have a relevant degree, strong leadership skills, and experience in pharmacy. This full-time position offers 27 days annual leave, and the successful candidate will work 37.5 hours weekly in a dynamic environment.

Benefits

27 days annual leave plus bank holidays

Pension scheme with employee contribution

Pay date at the end of the month

Qualifications

• Experience working in a Pharmacy environment.
• Experience managing and supervising staff.

Responsibilities

• Lead and manage pharmacy staff to deliver effective services.
• Advise on safe management of medicines ensuring compliance.
• Manage daily workflow and ensure key performance indicators are met.
• Communicate with staff and healthcare professionals regarding medicines.

Skills

Excellent organisational skills

Excellent customer care

Ability to maintain a high standard of accuracy

Ability to manage change

Flexible approach to developing services

Ability to use own initiative

Education

Educated to degree level or NVQ Level 4 in Management

Qualification for Dispensing / Pharmacy Assistants

Job description

Pharmacy Manager

The closing date is 28 December 2025

We are looking for a highly capable, enthusiastic, and motivated Pharmacy Manager with experience in hospital or community pharmacy to join our newly established Newcastle Pharmacy Services team.

Based at the RVI, you will be responsible for leading, motivating and effectively managing a team of pharmacy staff to deliver an effective pharmacy service, with a strong focus on customer service to patients of the Trust.

Full time 37.5 hours per week

Interview date: 13 January 2026

27 days annual leave plus bank holidays

Pension: Nest Pension Scheme; 5% employee contribution and 3% employer contribution

Pay Date: 28th of the month

Main duties of the job

Working with the Superintendent Pharmacist and Multi-site Manager, you will advise the hospital and its departments on the safe management of medicines, ensuring compliance with current legislation and professional standards. You will be responsible for incident investigation in relation to dispensing errors and patient safety incidents and ensure that staff are appropriately trained to deliver the service.

The management of the daily workflow will be a key priority of this role and therefore we are looking for a candidate with the skills and experience to provide direction and leadership to ensure that key performance indicators are met.

You will ensure that all procedures relating to the supply of medicines are undertaken on a daily basis by the staff in the outpatient pharmacy department.

The post holder will communicate with pharmacy staff, other healthcare professionals and external customers on a wide range of queries relating to the supply, availability and cost of medicines (including controlled drugs, unlicensed medicines, and specials); and supply issues or delays.

About us

Our new outpatient pharmacy - Newcastle Pharmacy Services - has operated from 1 December 2024 as a subsidiary of the Trust. This follows an announcement from Lloyds in August 2024, that it was withdrawing from its 64 Lloyds Pharmacy-branded hospital pharmacy sites across the country, including those at the RVI and Freeman Hospitals.

Job responsibilities

• To perform the role of the pharmacy manager for one of the outpatient dispensaries, which includes providing advice, supervision and co-operation with colleagues, particularly in relation to support/cover for absent colleagues.
• To manage the outpatient dispensary services FH or RVI by providing direction to all grades of staff, including Pharmacists, working therein in addition to routine management of technical staff.
• To contribute to the review of services provided by Newcastle Pharmacy Services, to improve efficiency and establish greater integration.
• To support the training and assessment of staff.

Person Specification

Qualifications

• Educated to degree level or hold an NVQ Level 4 in Management or have equivalent level knowledge and experience in a management role.
• Qualification for Dispensing / Pharmacy Assistants or a Community Pharmacy dispensing qualification.

Skills

• Excellent organisational skills
• Excellent customer care
• Ability to maintain a high standard of accuracy in a busy environment
• Ability to manage change
• Flexible approach to developing services
• Ability to use own initiative

Knowledge

• Knowledge and understanding of all technical aspects of pharmacy patient services, supported by practical experience. Supplemented by short courses and in-house training.
• Knowledge and understanding of the Law and Ethics relating to the dispensing of medicines.
• Working knowledge of current COSHH and Health and Safety Legislation.
• Knowledge and understanding of the current training requirements for pharmacy support staff.
• Awareness of Trust policies and procedures relating to dispensary services.

Experience

• Experience of working in a Pharmacy environment.
• Experience of managing and supervising staff.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Newcastle Hospitals PharmaServices Limited