Pharmacy Administrator Homecare

West Suffolk NHS Foundation Trust; Bury St Edmunds; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional healthcare provider in Bury St Edmunds is looking for a Pharmacy Administrator to support procurement and homecare functions within their pharmacy department. The role involves processing prescriptions, managing inquiries from staff and patients, and assisting with procurement activities. Ideal candidates have strong communication and organizational skills, relevant qualifications, and a commitment to delivering high-quality patient care. This is a 12-month fixed term contract.

Qualifications

• Prior experience in an office/ledger control environment.
• Basic and advanced keyboard skills.
• Experience with database development and maintenance.

Responsibilities

• Processing prescriptions through pharmacy homecare service.
• Handling telephone inquiries from patients and staff.
• Coordinating with clinical staff to ensure timely deliveries.
• Assisting the procurement team with daily activities.

Skills

Team working

Attention to detail

Communication skills

Organizational skills

Numeracy and literacy

Education

GCSE grade A - C or equivalent in English and Maths

NVQ3 in Administration or equivalent experience

Tools

Excel

Database management software

Job description

At West Suffolk Hospital, our patients are at the heart of everything we do. We're dedicated to delivering the best quality and safest care to our local communities and need dedicated and skilled people to help us achieve this.

An opportunity has arisen to apply for a 12-month fixed term contract recruiting to the position of Pharmacy Administrator - Homecare and Procurement, based within the Pharmacy Department at West Suffolk Hospital.The period the contract will cover is February 2026 to February 2027.

Pharmacy Administrators are valued team members who contribute significantly to maintaining effective workflow and departmental efficiencies.

In this role, you will support both the procurement and homecare functions within the pharmacy department to ensure smooth and efficient operations. You will communicate with staff from other departments and with patients as needed, assisting with any questions or concerns related to prescriptions.

This is an exciting opportunity for individuals to provide high-quality patient care to those that need it whilst working with an excellent and experienced team committed to its very delivery.

This position is not covered by the Health and Social Care Visa; and does not meet the requirements for sponsorship for a Skilled Worker (Tier 2) visa.

Applicants must have been ordinarily resident within the UK for 3 years, as training is funded by the UK Apprenticeship scheme.

Main duties of the job

The post holder will be responsible for processing prescriptions through our pharmacy homecare service received from the clinics.

The post holder will handle telephone enquiries from patients, hospital staff, and homecare companies regarding homecare medicine supplies and deliveries.

The post holder will coordinate with specialist nurses, medical staff, and clinical pharmacy personnel to ensure prescriptions are submitted promptly, facilitating timely deliveries to maintain ongoing patient supplies.

Additionally, the post holder will assist the procurement team with their daily activities, including ordering medication for the hospital, managing contract claims, and liaising with other healthcare professionals.

As a department we are forward thinking and utilise technology to increase efficiencies and reduce errors. This includes a fully electronic prescribing system for maintenance of patient records alongside use of our dispensary robot to process inpatient requests and discharge medication.

This is a great opportunity to develop your pharmacy career and make a real difference to the lives of those who need our services.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

Job responsibilities

Please see job description attach to view main duties of role.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Person Specification

Education and qualifications

• GCSE grade A - C or equivalent in English and Maths.
• NVQ3 in Administration, or equivalent experience.

Experience and knowledge

• oPrior experience of an office /ledger control environment.
• oBasic keyboard skills.
• Advanced keyboard skills.
• oExperience of database development and maintenance.
• oAbility to manipulate and present data on Excel.

Skills and abilities

• oAmbitious and demonstrates aptitude for team working.
• oAble to work adapting to the daily demands of the post.
• oDemonstrates attention to detail and initiative in work.
• oNumerate and literate with good communication and organisational skills.
• oAbility to organise own time and prioritise.
• oDemonstrate an ongoing commitment to learning and developing own role.
• oDeals with all telephone enquiries but is able to escalate queries for further investigation where necessary, when unable to deal with directly.
• oDemonstrates empathy and handles patients enquiries sensitively when dealing with issues around complaints and bereavement.
• oGood team member.
• oGood communications skills (both verbal and written).
• oAbility to work in an organised and calm fashion in a busy environment.
• oAbility to work to deadlines and to meet agreed objectives.
• oA flexible approach to working hours and duties.
• oPositive attitude towards personal/self-development.
• oAbility to use a VDU for long periods of time.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearPer annum, pro rata