Pharma Services Key Account Manager

Phoenix Medical Supplies; Runcorn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pharmaceutical supplier is seeking a Key Account Manager (Pharma) based in Runcorn. The role involves managing strategic accounts, ensuring client needs are met and developing long-term relationships. The ideal candidate will have strong commercial acumen, experience in client management, and a background in the pharmaceutical sector. Competitive salary and full-time position with various benefits offered.

Benefits

25 days annual leave plus bank holidays

Health cash plan

Financial wellbeing app

High street discounts

Employee Assistance Programme

Contributory Pension Scheme

Fully funded training programmes

Qualifications

• Proven experience in client management.
• Strong understanding of the pharmaceutical sector.
• Experience with commercial tenders and partnership programmes.

Responsibilities

• Act as the central interface between the company and key clients.
• Manage and develop strategic accounts to deliver targets.
• Lead the implementation of client promotional programmes.

Skills

Client management

Commercial acumen

Influencing skills

Partnership plan management

Cross-functional team leadership

Pharmaceutical sector understanding

Education

Graduate-level education

ABPI qualification

Project management certification

Job description

Overview

Job Title: Key Account Manager (Pharma). Location: Field Based (Runcorn, North West). Job Type: Permanent. Salary: Competitive (based on experience). Working Pattern: Full-time, Permanent. Posted: 23/09/2025.

Responsibilities

• Act as the central interface between PHOENIX and key manufacturer clients, managing and developing strategic accounts.
• Deliver revenue, EBIT, and cost targets for the Pharma Services channel while growing market share profitably.
• Support, develop, and retain manufacturer clients, ensuring their needs are met and long-term relationships are built.
• Lead the implementation and delivery of client promotional programmes, tender responses, and commercial proposals.
• Represent PHOENIX at industry and representative meetings to promote our proposition.
• Work cross-functionally with internal teams to implement solutions that retain existing business and capture new opportunities.
• Desirable, but not essential - Experience dealing with Branded Pharmaceutical manufacturers.

What We’re Looking For

• Proven experience in client management, with strong commercial acumen and influencing skills.
• Experience managing partnership plans and developing propositions with key stakeholders.
• Strong understanding of the pharmaceutical sector or other regulated B2B supply chains.
• Experience delivering business plans, commercial tenders, and partnership programmes.
• Ability to lead and motivate cross-functional teams, including at senior management and board level.
• Graduate-level education (ABPI qualification and/or project management certification desirable).

What We Offer

• 25 days (pro rata) annual leave plus bank holidays, increasing with length of service
• Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
• iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
• High street discounts and offers
• Employee Assistance Programme (EAP)
• Contributory Pension Scheme
• Fully funded accredited training programmes through the Apprenticeship Scheme
• INDPMS