Pet Health Customer Experience Specialist (Remote)

Remote Jobs; Remote; GBP 60,000 - 80,000; Full time

Job summary

A veterinary pharmacy is seeking a Customer Service Representative to assist pet owners via phone and email, ensuring excellent service experiences. This remote position requires a high school diploma and at least 1+ years of customer service experience in the healthcare or veterinary field. Hot on communication skills and the ability to work in virtual environments, you’ll be part of a supportive team with a mission to modernize pet healthcare. Competitive pay of $18 hourly and generous benefits are included.

Benefits

Medical, dental, and vision insurance

Generous PTO

401(k) plan

Qualifications

• 1+ years of customer service or veterinary care experience.
• At least 1+ years of experience in the vet or healthcare space.
• 6+ months of professional experience with computer/web-based tools.

Responsibilities

• Assist customers over the phone and email with product and service questions.
• Manage both inbound and outbound calls and emails.
• Provide technical support to customers navigating our website.

Skills

Customer service experience

Excellent communication skills

Ability to work in virtual environments

Education

High school diploma or equivalent

Tools

Computer and web-based tools

Job description

A veterinary pharmacy is seeking a Customer Service Representative to assist pet owners via phone and email, ensuring excellent service experiences. This remote position requires a high school diploma and at least 1+ years of customer service experience in the healthcare or veterinary field. Hot on communication skills and the ability to work in virtual environments, you’ll be part of a supportive team with a mission to modernize pet healthcare. Competitive pay of $18 hourly and generous benefits are included.