Pet Care Store Lead — Drive Sales & Team Excellence

Pets at Home Limited; Newmarket; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK pet care business in Newmarket is seeking a Deputy Manager to oversee daily store operations and ensure excellent customer experiences. This role involves inspiring the team, driving sales performance, and managing all aspects of the business. Candidates should have at least one year of management experience in retail and be passionate about pet care. The position offers benefits such as an annual bonus, paid leave, and colleague discounts.

Benefits

Annual bonus opportunities

28 days paid leave, rising to 33 after 2 years

Birthday off

Life assurance worth 4× annual salary

4% company pension contribution

20% discount on Pets at Home products

30% discount on own-brand products

Qualifications

• At least 1 year of management experience in a retail environment.
• Passionate about retail and delivering exceptional results.
• Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
• Commitment to 6 months of training in customer service, health and safety, and pet care.

Responsibilities

• Inspire and lead the team to create a fun, engaging, and customer-focused environment.
• Drive sales performance and achieve key KPIs.
• Oversee store operations, including recruitment and stock management.
• Act as Duty Manager when Store Manager is unavailable.
• Contribute to the store's overall success.

Skills

Management experience

Excellent communication skills

Leadership skills

Job description

A leading UK pet care business in Newmarket is seeking a Deputy Manager to oversee daily store operations and ensure excellent customer experiences. This role involves inspiring the team, driving sales performance, and managing all aspects of the business. Candidates should have at least one year of management experience in retail and be passionate about pet care. The position offers benefits such as an annual bonus, paid leave, and colleague discounts.