Pet Care Customer Experience Champion

Pets at Home; Chester; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading pet care retailer in Chester is seeking enthusiastic Store Colleagues to provide exceptional customer service in their pet care centres. You'll exceed customer expectations and maintain high standards in operations. The ideal candidate will possess excellent communication skills and a passion for pet care. This role offers competitive pay and various benefits including colleague discounts and opportunities for career advancement.

Benefits

Attractive rates of pay

Paid holidays

Birthday and special occasion leave

20% colleague discount in Stores

Discretional annual bonus

Access to other discounts

Charity work opportunities

Career progression

Qualifications

• Capable of providing personalized and attentive service.
• Proficient in verbal and written communication.
• Skilled in addressing customer questions rapidly.
• Keen interest in ongoing learning and professional development.
• Recognizes the importance of targets in retail.
• Understands the significance of teamwork.
• Flexible to work various shifts including weekends.

Responsibilities

• Exceed customer expectations and uphold pet care standards.
• Build strong customer relationships.
• Ensure excellent operations at the pet care centers.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

A leading pet care retailer in Chester is seeking enthusiastic Store Colleagues to provide exceptional customer service in their pet care centres. You'll exceed customer expectations and maintain high standards in operations. The ideal candidate will possess excellent communication skills and a passion for pet care. This role offers competitive pay and various benefits including colleague discounts and opportunities for career advancement.