Pest Service Operations Lead — Team & Field Excellence

JLB Recruitment Ltd; Orpington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pest control company in Orpington seeks an experienced Service Manager to oversee a team of Team Leaders and Service Technicians. You will ensure high standards in service delivery, compliance, and customer satisfaction. This role demands leadership, operational experience, and a strong background in pest control. Join a national business with a commitment to service excellence and enjoy competitive salary, bonus schemes, and comprehensive benefits.

Benefits

Company car

Company pension

Sick pay

Health & wellbeing programme

Employee discount

Life insurance

On-site parking

Bereavement leave

Qualifications

• Proven experience in managing large, geographically spread service teams.
• Sound commercial acumen with a focus on quality, compliance, and customer satisfaction.
• Experience in pest control management.

Responsibilities

• Provide strategic direction and daily leadership to a large, diverse team of Team Leaders.
• Drive exceptional service delivery performance across all KPIs, including SOS response times.
• Lead recruitment, training, probation, and performance processes for new and existing staff.

Skills

Leadership

Operational management

Customer satisfaction

Pest control knowledge

Time management

Coaching

Education

BPCA Level 2 or RSPH equivalent

Job description

A leading pest control company in Orpington seeks an experienced Service Manager to oversee a team of Team Leaders and Service Technicians. You will ensure high standards in service delivery, compliance, and customer satisfaction. This role demands leadership, operational experience, and a strong background in pest control. Join a national business with a commitment to service excellence and enjoy competitive salary, bonus schemes, and comprehensive benefits.