Personal Funeral Advisor — Client Care & Journey Lead

Heart of England Society; Royal Leamington Spa; On-site; GBP 12,000 - 16,000; Part time

Job summary

A regional funeral service provider is seeking a Personal Funeral Advisor in Leamington. The ideal candidate will be committed to providing high standards of client service and managing client journeys with professionalism. Responsibilities include caring for the deceased and facilitating respectful visitations. Key skills include excellent communication and IT proficiency. Benefits include discounts, enhanced leave, and a competitive pension. Starting salary is £12,698, with potential for increases after probation.

Benefits

Staff discounts in Food Stores and Funeral branches

Employee Assistance Programme

Enhanced annual leave

Free eye tests and contributions to glasses

Competitive pension with employer contributions

Qualifications

• Commitment to delivering excellent client service.
• Ability to manage client journey respectfully.
• Physically fit for lifting when required.

Responsibilities

• Be an ambassador for the business.
• Provide dignified care of the deceased.
• Establish client needs and recommend options.
• Manage visitations in the Chapel of Rest.
• Deliver the highest standards of client care.

Skills

Excellent communication skills

Strong IT skills

Good numeracy

Professional demeanour

Flexibility and dependability

Job description

A regional funeral service provider is seeking a Personal Funeral Advisor in Leamington. The ideal candidate will be committed to providing high standards of client service and managing client journeys with professionalism. Responsibilities include caring for the deceased and facilitating respectful visitations. Key skills include excellent communication and IT proficiency. Benefits include discounts, enhanced leave, and a competitive pension. Starting salary is £12,698, with potential for increases after probation.