Personal Customer Advisor L3

Gap Personnel; Liverpool; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Personal Customer Advisor in Liverpool, England. The role involves handling inbound calls, managing sensitive patient information, and requires attention to detail along with excellent Microsoft Office skills. This is an ongoing position with potential for permanent contract based on performance. The pay rate is £12.21 per hour.

Qualifications

• Educated to GSCE level.
• Vocational qualifications in a relevant field are desirable.
• Previous experience working in a contact centre is beneficial.

Responsibilities

• Triage inbound telephone calls to handle basic queries.
• Direct callers to the correct team or service.
• Communicate professionally with surgeries to chase patient prescriptions.
• Build knowledge of the patient database system.

Skills

Attention to detail

Excellent Microsoft Office skills

Proactive and self-sufficient

High level of discretion

Education

Educated to GSCE level

Vocational qualifications in a relevant field

Job description

Overview

Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Personal Customer Advisor for a company based in Liverpool, L3 area. The position is ongoing with a possibility of going into a permanent contract for suitable candidates.

Role Overview

As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to nurse professionals, GP surgeries and patients that require appliances or medication.

Qualifications

Essential:

Educated to GSCE level

Desirable:

Vocational qualifications in a relevant field

Experience and Skills

Essential:

• Attention to detail
• Excellent Microsoft Office skills
• Proactive and self-sufficient
• High level of discretion with the ability to handle sensitive information confidentiality

Desirable:

• Previous experience working in a contact centre environment
• Experience working with patient records and information

Duties and Responsibilities

• Triage inbound telephone calls to the contact centre, handling basic queries
• Direct callers to the correct team or service, take messages where appropriate
• Raise advisor call backs
• Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
• Register new patient referrals on our internal database
• Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling
• Identify correct product code and quantity of prescription outstanding
• Redeem paper and electronic prescriptions
• Branch Staff: check and scan parcels before delivery
• Promote, share and live the Bullen vision, objectives and values.
• Any other duties which contribute to the success of the role and the business.

Hours of work

9am – 5:30pm

Pay rate

£12.21 per hour

Interested candidates can send their CV to [e-mail]

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.