Personal Banker & Customer Experience Pro

NatWest Group; Congleton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading banking institution in Congleton is seeking a dedicated customer service representative. The role involves providing outstanding service, understanding customer needs, and helping with banking requests. Ideal candidates will have a passion for customer service and strong communication skills. The position offers a competitive salary starting from £26,010 along with various benefits including 33 days of holiday and retirement fund contributions.

Benefits

Healthcare and lifestyle benefits

Generous holiday entitlement

Monthly retirement fund contribution

Qualifications

• Motivated and driven to develop your career.
• Committed to customer centric service.
• Ability to thrive under pressure.

Responsibilities

• Provide outstanding service as the first contact in branches.
• Complete general banking requests effectively.
• Identify opportunities for simple financial products.

Skills

Customer service

Strong communication skills

Attention to detail

Interpersonal skills

Job description

A leading banking institution in Congleton is seeking a dedicated customer service representative. The role involves providing outstanding service, understanding customer needs, and helping with banking requests. Ideal candidates will have a passion for customer service and strong communication skills. The position offers a competitive salary starting from £26,010 along with various benefits including 33 days of holiday and retirement fund contributions.