Peripatetic Service Manager - Bristol & South Gloucestershire

Milestones Trust; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading care organization is seeking a dynamic Peripatetic Service Manager to lead multidisciplinary teams across various services in the UK. This role involves stabilising services, coaching team leaders, and ensuring compliance with quality standards. The ideal candidate will have proven experience in social care leadership and excellent communication skills. Salary and perks include 34 days annual leave, a pension scheme, and health cash plan benefits.

Benefits

34 days Annual Leave

Dayforce Wallet access

Referral Scheme earnings

Company pension scheme

Generous maternity/paternity pay

Learning and development opportunities

Health Cash Plan

Qualifications

• Proven leadership in social care with a track record of improving service performance.
• Strong systems knowledge and logical approach to problem-solving.
• Ability to travel between sites; a driving licence is preferred.

Responsibilities

• Lead and inspire teams to deliver person-centred support.
• Cover and stabilise services during leadership gaps.
• Coach managers to embed robust systems and improve performance.

Skills

Leadership in social care

Excellent communication

Coaching and mentoring

Problem-solving

Time management

Education

ILM Level 5 (or equivalent)

GCSE in English and Maths

Tools

MS Office

Job description

Milestones Trust is seeking a dynamic, hands‑on Peripatetic Service Manager to provide expert leadership across our services; stepping in to cover planned/unplanned absences, stabilise performance, and coach teams to deliver consistently safe, personalised, and high quality support.

This is a role for someone who thrives on variety and impact. You'll bring energy and structure to services that need a boost, embed good practice, and leave each team stronger than you found it, always with the needs and aspirations of the people we support at the heart of decision making.

What you’ll do

• Lead and inspire multidisciplinary teams to deliver safe, person‑centred, and cost‑effective support, aligned with Milestones Trust values.
• Cover and stabilise services during leadership gaps – prioritising compliance, risk management, rostering, and day‑to‑day delivery.
• Coach and mentor managers and coordinators to embed robust systems, policies, and CQC requirements; champion data‑driven improvement and timely action plans.
• Own service performance: monitor KPIs; drive quality; ensure accurate records; and meet external requirements (Commissioners, Safeguarding, CQC).
• Manage budgets prudently: participate in budget setting, track performance, and take swift remedial action; oversee staffing levels and agency usage.
• Recruit, induct and retain: lead recruitment for immediate teams, ensure great onboarding, purposeful probation, and proactive retention initiatives.
• Be part of the on‑call rota, offering advice to registered and non‑registered services out of hours.
• Build strong relationships with people we support, families, colleagues, and external partners—communicating clearly, professionally, and with authenticity.
• Contribute strategically: shape operational plans and support Trust‑wide priorities to sustain positive cultures and modern, responsive services.

Qualifications

• Proven leadership in social care (e.g. senior carer/support worker, team leader, or manager) with a track record of improving service performance.
• Confident people leader: excellent communication, coaching and mentoring skills; able to model personal authenticity and accountability.
• Operational sharpness: strong systems knowledge, great time management, and a logical approach to problem‑solving and conflict resolution.
• Financial and workforce acumen: budget management, effective rostering, and pragmatic agency oversight.
• Qualifications: ILM Level 5 (or equivalent) or commitment to achieve within two years; GCSEs (A–C or equivalent) in English and Maths plus three other subjects.
• IT literacy in MS Office including MS Teams; willingness to learn Trust systems.
• Flexibility and mobility: ability to travel between sites; a driving licence is preferred due to the multisite nature of the role.

Benefits

• 34 days Annual Leave Entitlement (including all recognised public holidays)
• Get paid when you want – access your money as you earn it and request your earnings before payday using Dayforce Wallet.
• Refer a Friend Scheme earning you up to £750
• Company pension scheme, to help grow your retirement pot
• Generous Occupational Maternity/Paternity pay
• Learning and development opportunities for you to build your career
• Health Cash Plan on completion of probation giving you access to a minimum of £695 cash back for health treatments (e.g. dental, therapies, optical, maternity/paternity, NHS prescriptions, etc.)