Peripatetic Receptionist

Midlands Partnership NHS Foundation Trust; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider in Stoke-on-Trent is hiring a Receptionist to provide administrative support and assist with patient management. The role includes managing enquiries, room bookings, and maintaining confidentiality. Ideal candidates should have strong communication skills and the ability to prioritize tasks effectively. Benefits include NHS Pension, flexible working, and career development opportunities.

Benefits

Excellent NHS Pension

Generous leave options

Flexible working options

Health and Wellbeing support

Free car parking

Qualifications

• Experience in reception or administration preferred.
• Ability to communicate effectively with staff and visitors.
• Must maintain confidentiality in administrative tasks.

Responsibilities

• Carry out general reception duties, responding to enquiries.
• Support with room bookings and allocations.
• Provide administrative support to health professionals.
• Data inputting for patient bookings.

Skills

Have a professional demeanor

Excellent communication skills

Ability to prioritize tasks

Use clinical systems

Job description

University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service. The post will be in place for 7 calendar days from 28/11/2025 to 04/12/2025, after which the vacancy will be open externally. The post holder will contribute towards a confidential and efficient reception and administration service communicating with clients and visitors to the site in person, as well as over the telephone. The post holder will be expected to be able to follow instructions, prioritise their work and demonstrate initiative in order to fulfil the requirements of the post. The role of the receptionist provides an invaluable service to our premise supporting all clinical and non-clinical teams to include taking messages, booking appointments, meet and greet service and ensuring a safe working environment. The peripatetic North area to cover reception services as required to meet service delivery/support clinical teams, service users and stakeholders.

Main duties of the job

• Carry out general reception duties, responding to enquiries over the telephone and face to face from the public and other professionals.
• Receive on behalf of the Trust visitors/officials/contractors and deal with their requirements as necessary.
• Support with room bookings and allocation of rooms as required.
• Take and relay messages both verbal and by telephone, prioritising as appropriate.
• Liaison with staff at all levels throughout the Trust.
• To use various clinical systems to support in the booking in of patients at various clinics/departments.
• Meet and greet and book patients in as required on arrival.
• Provide administrative support to health professionals of a confidential nature including sending sensitive reports under the direction of the Hotel Services Co‑ordinator.
• Data inputting.

Benefits and support

• Supporting your career development and progression.
• Excellent NHS Pension scheme.
• Generous maternity, paternity and adoption leave.
• Options for flexible working.
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave.
• Extensive Health and Wellbeing support and resources.
• If you work in our community teams, we pay for your time travelling between patients.
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate.
• Salary sacrifice car – fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates.
• Salary sacrifice bikes up to £2k.
• Free car parking at all trust sites.
• Free flu vaccinations every year.
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met).
• And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like‑minded people.