Perfume Shop Team Coordinator

The Perfume Shop; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading perfume retailer in Newcastle upon Tyne is seeking a passionate individual for a permanent part-time position. This role involves coaching and mentoring staff, motivating the team to meet sales targets, and ensuring exceptional customer service. Candidates should have experience in team leadership or be a seasoned sales advisor ready for a new challenge. The position offers regular hours, commission during Christmas, and various employee benefits including discounts and training opportunities.

Benefits

30 days holiday

20% off perfume

Employee discounts with partners

Access to financial wellbeing support

Pension and health benefits

Apprenticeship schemes

Qualifications

• Experience leading a team or ready for the next step as an experienced sales advisor.
• Passion for learning about perfume.
• Ability to build relationships and motivate a diverse team.

Responsibilities

• Coach and mentor staff to ensure their success.
• Motivate team to achieve store and team targets.
• Support Store Manager with operational tasks and procedures.
• Step in as acting Store Manager when needed.
• Lead by example in customer service.

Skills

Coaching and mentoring

Teamwork

Customer service

Flexibility

Job description

Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision.

Job Details

Contracted Hours: 15.5
Contract Type: Permanent
Pay Rate: £14.00

What You Will Do

• You are passionate about coaching and mentoring staff, ensuring they are set up for success.
• You will motivate the team to achieve and exceed store and team targets – and there are fantastic incentives and prizes on offer to recognise success.
• You will support the Store Manager with rosters, payroll budgets, prevention of stock loss, and store procedures.
• In the absence of the Store Manager, you will step in, keeping everything running smoothly.
• Being a key holder, you will ensure the store is opened and closed at the correct times.
• You will lead by example, providing exceptional customer service and ensuring your team does the same.
• You will lead by example, motivating and supporting a diverse team to deliver against key targets that drive the success of your store.

What You Will Bring

• Have a talent for building relationships, coaching and mentoring.
• Have a passion for teamwork, and being successful together.
• Have the spark to love upskilling and learning about perfume.
• Can be flexible with your work patterns.
• Have previous experience leading a team, or an experienced sales advisor ready for your next step.

What You Will Get

• Regular hours with rota released at least 4 weeks in advance.
• Commission at Christmas based on store sales and the number of hours worked.
• 30 days holiday (pro‑rated depending on contract hours).
• 20% off perfume and ability to take part in any customer offers on top.
• Additional discounts with our AS Watson partners including Superdrug and 3 mobile.
• Opportunities to win prizes and incentives based on personal, team and store performance.
• Continuous learning and training to ensure you are always developing.
• Access to Wagestream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.
• Pension, health and wellbeing benefits + more.
• Apprenticeship schemes for all levels to encourage internal progression.

Equal Opportunity Statement

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.