Performance Officer

Surrey County Council; Old Woking; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in Old Woking is seeking a Performance Officer within the Performance and Intelligence team. You will facilitate access to critical information for service teams, ensuring continuous improvements in child care practice. The role involves managing statutory returns and communicating findings to senior managers. Candidates should possess a robust understanding of children's social care data, strong analytical skills, and experience managing stakeholder relationships. A range of employee benefits, including generous leave and well-being support, is offered.

Benefits

26 days' holiday, increasing with service

Option to buy additional holiday

Local government salary pension

Carer's leave and volunteering days

Employee Assistance Programme

Learning and development resources

Wellbeing discounts

Qualifications

• Proven experience in children's social care data management.
• Ability to manage workload effectively in a busy environment.
• Skills in developing data visualisation dashboards.

Responsibilities

• Ensure front-line service teams access necessary information.
• Support social care statutory returns to DfE.
• Communicate difficult messages through data analysis.

Skills

Understanding of children's social care and its data

Data analysis and interpretation

Experience with multiple stakeholders

Good communication skills

Experience with senior managers

Knowledge of Tableau and/or Liquid Logic's system C

Job description

The Performance and Intelligence team are part of the Quality, Practice, Relationships and Support division which sits within the Children, Families and Lifelong Learning Directorate. The role reports to the head of Performance for children's social care and youth justice in a team consisting of 4 social care performance officers, one youth justice performance officer and one strategic analyst. Our aim as a Performance Team is to support the organisation to ensure that no one is left behind. We take a support and challenge approach to practice by providing a sophisticated performance profile that includes a robust set of data, reporting and feedback mechanisms. As a Performance Officer you will be responsible for making sure the front-line service teams receive and have access to the information they need to sustain and further develop improvements to practice. This will partly be through an existing reporting schedule and meetings with senior members of the service, as well as maintaining and building new data visualisation dashboards to help them access their own performance information.
The successful candidate will be responsible for supporting at least one of the social care statutory returns to DfE. How would you go about preparing for this critical project and what are your key considerations? 3. Sometimes, through analysis of data, we need to give senior managers difficult messages. What is your approach to this? 4. What is your experience of working in a busy environment and how do you manage your workload and new/competing requests?

• A robust understanding of children's social care and it's data
• The ability to analyse and interpret data
• Experience working with multiple stakeholders
• Good communication skills
• Experience working alongside senior managers to deliver successful outcomes
• A technical understand of Tableau and/or Liquid Logic's system C, formerly LCS would be a bonus

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.