Performance Manager

Thames Water Utilities Limited; Reading; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading water company is seeking a Performance Manager at their Reading STW. This role involves overseeing operations and leading a team, ensuring safety and efficiency while delivering excellent customer service. The ideal candidate will have proven leadership skills and a commitment to health & safety. This position offers a salary up to £45,000 and various employee benefits, including annual leave and a generous pension scheme.

Benefits

26 days annual leave, increasing with service

Generous Pension Scheme

Performance-related pay plan

Discounts and cashback benefits

Enhanced Paternity and Maternity Leave

Ongoing performance development reviews

Qualifications

• Proven experience managing operational teams.
• Passion for Health & Safety with a track record.
• Excellent communication and interpersonal skills.
• Collaborative mindset able to connect across teams.
• Strong IT skills, particularly in Microsoft Office.
• Full UK driving licence preferred but not essential.

Responsibilities

• Motivate and empower your team while fostering a supportive environment.
• Promote a safety-first mindset and ensure compliance.
• Manage site performance and compliance.
• Drive team performance through effective work management.
• Manage budgets and identify operational efficiencies.
• Ensure excellent service delivery through engagement.

Skills

Leadership

Health & Safety Compliance

Communication

IT Skills (Microsoft Excel, Word, PowerPoint)

Job description

Overview

Job title Performance Manager Ref 42263 Division Asset Operations & Capital Delivery Location Reading STW - RG2 0RP Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary up to £45,000 per annum depending on skills and experience Job grade B Closing date 19/09/2025

We’re offering an exciting opportunity to join Thames Water as a Performance Managerbased at our Reading Sewage Treatment Works (STW). In this role, you’ll oversee the daily operations of a major treatment facility and lead a team of up to 14 multi-skilled technicians.

You’ll play a vital part in driving operational excellence, improving environmental outcomes, and delivering great service to our customers. This is a brilliant opportunity to build a long-term career in frontline operations as part of ourThames Valley South (Kennet, Pang and Vale) Wastewater Team.

• Based atReading STW, with occasional travel to nearby sites.
• 36 hours per week, Monday to Friday.
• Participation in anout-of-hours escalation rotamay be required, as we operate 24/7.

What You’ll Be Doing

• Inspiring Leadership: Motivate and empower your team while fostering a supportive and inclusive environment. You’ll take time to understand and empathise with each team member, helping to build a strong, high-performing culture.
• Putting Health & Safety First: Lead by example in promoting a safety-first mindset, ensuring full compliance and embedding safe practices into everyday operations.
• Operational Oversight: Manage site performance and compliance, ensuring plant availability and reliability to meet environmental and regulatory standards.
• Performance & Development: Drive team performance through effective work management, coaching, and upskilling, with a strong focus on Health & Safety awareness.
• Financial Accountability: Manage budgets and identify opportunities for operational efficiencies.
• Customer & Stakeholder Focus: Ensure excellent service delivery through proactive engagement and timely interventions.

Essential criteria

• Proven experience managing operational teams, with strong leadership, coaching, and motivational skills.
• A passion for Health & Safety, with a track record of creating a culture of compliance and care.
• Excellent communication and interpersonal skills, with the ability to adapt and lead in a fast-paced environment.
• A collaborative mindset and the ability to connect across teams and departments.
• Strong IT skills, particularly in Microsoft Excel, Word, and PowerPoint.
• A full UK driving licence and access to a vehicle are preferred but not essential, as you may occasionally visit other sites.

What’s in it for you?

• Offering a salary up to £45,000 per annum, depending on skills and experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays).
• Generous Pension Scheme through AON.
• Performance-related pay plan directly linked to company performance measures and targets
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.