Performance and Projects Officer

Ipswich Borough Council; Ipswich; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A local council in Ipswich is seeking a qualified individual to lead projects and manage the helpdesk for their CRM systems. This hybrid role requires proficiency in NEC Housing and NEC Assure, along with knowledge of various IT applications including SQL and Power BI. The successful candidate will be organized and possess strong communication skills. The position offers a competitive salary, generous benefits, and opportunities for personal and professional development.

Benefits

Career grade average pension scheme

Generous holiday and sick pay entitlements

Subsidised parking

Public transport discounts

Free swimming and gym membership

Cycle purchase scheme

Flexible working opportunities

Employee Assistance Programme

Qualifications

• Extensive knowledge of NEC Housing or NEC Assure required.
• Experience with a variety of IT and web-based applications.
• Excellent MS Office skills, particularly in Excel.

Responsibilities

• Lead on projects while managing the customer helpdesk.
• Maintain and develop the Housing and Public Protection CRM system.
• Build and establish relationships with customers.

Skills

SQL

Power BI

Business Objects

Crystal Reporting

Advanced Excel

NEC Housing

NEC Assure

Job description

This is a job you can really get your teeth into. No two days are ever the same. Leading on projects and manning the customer helpdesk to ensure the smooth running of IBC systems.

With your extensive knowledge of NEC Housing including Rents & Estates AND/OR NEC Assure (including the transition from M3 to Assure) you will maintain and develop the Housing and Public Protection CRM system and customer portals within IBC.

You will need working knowledge of a broad range of IT and web based applications including SQL, Power BI, Business Objects, Crystal Reporting. With excellent MS skills (including advanced Excel). An understanding of form building software, together with a working knowledge of the process mapping of activities and knowledge of how technology or changes in a process can be used to deliver improvements.

If you are well organised, reliable, able to meet deadlines and have excellent communication skills with the ability to build and establish relationships, then get in touch to discuss your next career move.

Hours of work are 37 per week, Monday to Friday.

This is a hybrid working role (a minimum of 2 days per week working in the office).

As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Yvonne Wilson (or via email [e-mail]).

If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.

Please download the Job Description and Person Specification to find out more about this role.

Interviews will be held on 9 February 26 at Grafton House, Ipswich.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications

Please note CVs are not accepted.