Performance Analyst - DEE06194

Dundee City Council; Scotland; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in Scotland is seeking a Performance Analyst to provide high-quality data analysis for Customer Services. The role involves transforming complex data into actionable insights and supporting operational decision-making. The ideal candidate will have a relevant degree and experience in data analysis or service improvement. This position offers a hybrid work environment with flexible arrangements.

Qualifications

• Experience analysing service data and identifying trends.
• Skilled in developing performance dashboards.
• Ability to communicate complex data effectively.

Responsibilities

• Provide performance analysis within Customer Services.
• Support evidence-based decision making.
• Drive service improvement through data use.

Skills

Performance analysis

Data visualisation

Microsoft Excel

Effective communication

Organisational skills

Education

Degree in Data Analysis or related field

Tools

Power BI

Microsoft Office 365

Job description

Overview

Working in a hybrid style, based at home and 2 days in the office, you will work full time, 37 hours per week.

If you have any queries regarding this vacancy, please contact Catherine Paterson on 01382 431293 or email [e-mail]

Requirements

You will have a degree or equivalent qualification in a relevant subject area, e.g. Data Analysis, Information Systems, Business Management or a related field

OR

you will have relevant work experience in performance analysis, service improvement, or data-focused roles.

Responsibilities

You will provide high-quality performance analysis across the teams within Customer Services, which include the Contact Centre, Benefit Delivery Team and Revenues functions (including Council Tax, Non-Domestic Rates and related collections activity). This role will turn complex data into clear, actionable insight enabling teams to understand customer contact patterns, service performance, and revenue-related behaviours.

The postholder will work closely with operational managers to support evidence-based decision-making, improve resource allocation, and drive continuous service improvement through the effective use of data. Work to modernise workforce practices and policy in order to support the development, delivery and review of Digital & Customer Services programmes and policies.

The Individual

You will have experience of analysing service data and identifying trends to inform decision-making, working knowledge of Microsoft Excel, Office 365, and collaboration tools such as Teams, experience with business intelligence or data visualisation tools such as Power BI, experience in developing or maintaining performance dashboards and experience of working collaboratively with operational or service delivery teams.

Strong written and verbal communication skills, the ability to turn complex data into clear, understandable insights for non-technical audiences, strong organisational skills and ability to manage multiple priorities, the ability to work under pressure and meet deadlines along with attention to detail and commitment to data accuracy and skills in dashboard creation, performance storytelling, and evidence-based reporting is essential.

You will be willing to attend relevant training or development opportunities.