People Services Manager - Service Delivery Role

Adecco; United Kingdom; On-site; GBP 51,000 - 60,000; Full time

Job summary

A leading recruitment firm in the UK seeks a People Services Manager to lead a team delivering exceptional HR services. This role involves managing employee relations, promoting a culture of continuous improvement, and ensuring compliance with HR best practices. The ideal candidate will possess strong leadership skills, a bachelor’s degree in HR, and experience in enhancing service quality. This position is hybrid with a focus on fostering collaboration and innovation.

Qualifications

• Proven experience managing a high-volume HR shared services or transactional team.
• Demonstrable success in improving service quality and efficiency.
• In-depth knowledge of UK employment legislation.

Responsibilities

• Lead and inspire a high-performing team of HR specialists.
• Drive a culture of customer service and innovation.
• Oversee end-to-end People administration and Employee Relations.

Skills

Leadership skills

Customer service focus

Communication skills

HR processes knowledge

Analytical skills

Problem-solving abilities

Education

Bachelor's degree in Human Resources or related field

CIPD Level 5 or Level 7 qualification

Job description

People Services Manager - Service Delivery

Location: Bradford - Hybrid 2 days a week in the office
Contract Type: Permanent
Working Pattern: Full Time
Salary: 60,000

Are you a passionate HR leader ready to drive exceptional service delivery in a dynamic environment? Our client is seeking a People Services Manager - Service Delivery to lead a high-performing team and ensure a positive, efficient, and professional HR experience across the organisation. If you thrive on fostering a culture of customer excellence and continuous improvement, we want to hear from you!

About the Role:

As the People Services Manager, you will:

• Lead and inspire a talented team of HR specialists, ensuring they are equipped to meet changing organisational needs.
• Drive a culture of customer service and innovation, promoting compliance and continuous improvement.
• Oversee end-to-end People administration and Employee Relations services throughout the colleague lifecycle.
• Establish and manage service level agreements (SLAs) that define performance indicators and customer satisfaction targets.
• Collaborate with People & Culture colleagues to enhance service quality and reduce processing times.

Key Responsibilities:

Service Delivery Excellence:

• Create a collaborative and positive work environment
• Ensure timely resolution of escalated and complex HR queries
• Lead a proactive employee relations function, enabling early resolution and positive outcomes

Continuous Improvement:

• Regularly assess and improve People processes to eliminate inefficiencies.
• Develop clear standard operating procedures and maintain process documentation.

Stakeholder Engagement:

• Build trusted relationships with line managers and senior leaders, offering expert guidance and support
• Manage relationships with external providers, ensuring aligned service delivery

Essential Skills, Experience & Qualifications:

To succeed in this role, you should possess:

• Strong leadership and team management skills with the ability to inspire high performance
• Excellent customer service ethos and a focus on delivering exceptional experiences
• Effective communication and interpersonal skills, able to influence and build trust at all levels
• Comprehensive knowledge of HR processes, policies, and best practises
• Strong analytical and problem-solving abilities, coupled with high emotional intelligence
• A proactive approach to identifying service needs and performance gaps

Experience and Qualifications:

• Proven experience in managing a high-volume HR shared services or transactional team
• Demonstrable success in improving service quality and efficiency
• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience)
• CIPD Level 5 or Level 7 qualification (or equivalent professional accreditation)
• In-depth knowledge of UK employment legislation and HR best practises

Why Join Us?

By joining our client, you will be part of a vibrant organisation committed to fostering a culture of excellence and innovation. You will have the opportunity to make a significant impact on the HR function and shape the employee experience for colleagues across the organisation.

If you are a proactive, enthusiastic HR professional with a passion for service delivery, we would love to hear from you! Apply now and be part of a team that values collaboration, growth, and outstanding service.

How to Apply:

Please submit your CV

Join us in delivering exceptional People Services that make a difference!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.