People Services and Systems Lead

Yorkshire Ambulance Service NHS Trust; Newton Hill; On-site; GBP 80,000 - 100,000; Full time

Job summary

A public healthcare provider in the United Kingdom seeks a dedicated individual to lead their People Services and Systems Teams. This full-time role involves managing HR processes, ensuring compliance, and enhancing workforce data systems. Applicants will need strong leadership, experience with people systems, and a commitment to data integrity. The position offers flexible working arrangements and various employee benefits, aiming to attract top talent to improve service delivery. This role closes for applications on 25 Jan 2026.

Benefits

Flexible working including part-time hours

27 days annual leave, increasing to 33 with service

Contributory Pension

NHS Discounts including shops, restaurants, gyms

Dedicated employee assistance and counselling service

Opportunities for research participation and career progression

Qualifications

• Proven leadership and management skills in HR administration.
• Experience with complex people systems, particularly Electronic Staff Record (ESR).
• Strong data governance and compliance understanding.

Responsibilities

• Lead and manage People Services and People Systems Teams.
• Act as a systems expert and data custodian.
• Coordinate with departments on HR projects and system integration.
• Use quality improvement methodologies to enhance HR services.
• Design and deliver training for system users.
• Maintain and validate high-quality workforce information.

Job description

Role Overview

We are looking for an ambitious and experienced individual to effectively and compassionately lead our People Services and Systems Teams.

This role is key in ensuring all transactional HR administrative tasks, including those relating to front-end payroll, terms and conditions changes and post-employment checks, are dealt with efficiently and our people systems are fit for purpose and used to their full capacity.

Working with our Finance and Business Intelligence colleagues, the role will ensure the organisation holds high quality, accurate and accessible workforce information supporting the workforce planning process through full utilisation of all our people systems.

As a systems expert and data custodian, you will lead the planning and development of all improvements to our highly complex people systems, specifically the Electronic Staff Record (ESR) system and subsequent technical interfaces. With the imminent roll-out of the Future NHS Workforce Solution, now, more than ever is the time to join our team and play a fundamental role in shaping our successful transition.

We are looking to recruit to this full-time role on a permanent basis.

Responsibilities

• Lead and Manage Teams:Provide strong leadership and support to the People Services and People Systems Teams, ensuring efficient delivery of transactional HR administration and full utilisation of our people systems.
• Systems Expertise:Act as a systems expert and data custodian, leading on the planning, development, and improvement of complex people systems ensuring system integration and safeguarding of sensitive data.
• Project Leadership and Stakeholder Engagement:Take a lead on People Services and People Systems projects, coordinate with other departments (Payroll, Business Intelligence, Occupational Health, Finance etc.), and represent the Trust at regional/national user groups.
• Quality and Process Improvement:Use QI methodology and customer feedback to improve HR administration services, streamline processes, and ensure compliance with national and local policies.
• Training and Guidance:Design, deliver, and update training materials and user guides for people systems, ensuring team members develop their system understanding including system maintenance and appropriate access levels.
• Data Quality and Compliance:Maintain and interpret high-quality and complex workforce information, ensure data governance and compliance with legislation, and regularly audit and validate system data and usage.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes (salary dependent)
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

For further details, please review the attached job description and person specification.

This advert closes on Sunday 25 Jan 2026