People Services Administrator-2 - Leeds

Asda; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A major retail company in Leeds is seeking a People Services Administrator to provide essential administrative support within the HR function. This role involves handling documentation, supporting the People Services team, and ensuring compliance with company policies. The ideal candidate will have experience in administrative roles, strong communication skills, and a customer-centric mindset, ensuring efficient service delivery. The position offers a competitive salary and a hybrid working model.

Benefits

Discretionary company bonus

Company pension up to 7% matched

15% colleague discount

Free access to wellbeing services

Excellent parental leave policies

Qualifications

• Experience in Support Services administration or related roles.
• Numerate and strong skills in spreadsheets.
• Effective data management skills.

Responsibilities

• Ensure efficient closure of requests related to documentation.
• Deliver high customer satisfaction by executing transactions accurately.
• Collaborate with stakeholders to provide exceptional support.

Skills

General administrative skills and experience

Stakeholder management & collaboration skills

Strong written and verbal communication skills

Strong time management and organizational skills

Customer-centric mindset

Education

Experience in Support Services administration

Tools

Spreadsheets

Job description

People Services Administrator-2 - Leeds

Job Title: People Services Administrator-2

Location: Britannia House

Employment Type: Full time

Contract Type: Fixed Term

Hours Per Week: 37.5

Salary: Competitive salary plus benefits.

Category: HR Generalists

Closing Date: 22 December 2025

Big businesses like ours offer significant opportunities.

600+ stores.

£60m+ in revenue taken every day.

We conduct multi-millions worth of transactions every week.

Our website handles 2 million transactions a month.

And 75% of the UK shop in Asda every year.

We're a values‑led organisation.

Our mission means we encourage everyone to be open and honest.

We work creatively and collaboratively with each other, valuing everyone's input.

We get on with things.

We make them happen.

As so many people across the UK rely on us, we must.

Our Creating Change for Better programme tackles the significant challenges facing our business and society today.

It guides our efforts on where we can make the most critical difference by reducing our environmental footprint, creating healthier products, and supporting our communities.

Job Purpose

The People Services Administrator at ASDA People Services will play a key role in providing administrative support within the People Services Function. This role involves purchase order raising, print / dispatch of colleague letters, contractual and statutory documentation (SSP1 forms) production, issue of discount cards, Long Service awards, stationery management (predominantly letters and envelopes), franking machine top up, general facilities for the office and any other general administrative support required to support the People Services teams to ensure the smooth operation of HR processes within the organisation.

The role will require a focus on ensuring compliance with company policies and legal regulations while providing support to the People Services team regarding day‑to‑day Support Services related matters.

The role requires collaboration with stakeholders, and to provide the highest level of support and customer satisfaction and deliver an exceptional experience.

Responsibilities

• Support Services Operations:
  • Ensure efficient and effective closure of requests related to documentation, letter generation, issue of discount cards, Long Service awards, general facilities for the office, room booking events, print and dispatch to defined methods, procedures, and standard delivery solutions and deliver operational excellence.
  • Work with specialist teams to identify Support Services requests and drive closure of those requests.
  • Deliver high customer satisfaction by ensuring transactions are executed accurately and as per agreed upon SLAs.
• Data Management:
  • Deliver high customer satisfaction by ensuring transactions are executed accurately and as per agreed upon SLAs.
• Skills:
  • General administrative skills and experience.
  • Ideally experienced in HR practices and ways of working.
  • Strong stakeholder management & collaboration skills to efficiently work with colleagues and cross‑functional teams.
  • Strong written and verbal communication skills.
  • Strong time management and organisational skills to ensure timely resolution, effective prioritisation as well as managing multiple challenges and demands in a fast‑paced working environment.
  • Work independently without supervision.
  • Customer centric mindset to deliver exceptional colleague experience.
• Education & Experience:
  • Experience in Support Services administration, or related roles.
  • Numerate and strong skills in spreadsheets to aid use of technology.
  • Effective data management skills.

Everything You’ll Love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

Benefits

You will also get an excellent benefits package including :

• Discretionary company bonus.
• Company pension up to 7% matched.
• 15% colleague discount in store and online.
• Free access to wellbeing services such as Stream, 24 / 7 virtual GP, counselling, health and dental cash plans and a 24 / 7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day.

Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.