People & Service Leader - Elevate Customer Experience

River Island Clothing Co., Ltd.; Merthyr Tydfil; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail brand is seeking a People & Service Manager in Merthyr Tydfil. The role emphasizes enhancing customer experience through strong team leadership and operational excellence. Ideal candidates will have a background in retail management and a passion for delivering exceptional customer service. This dynamic position offers a robust benefits package including a generous staff discount, progression opportunities, and a supportive work environment focused on wellbeing and diversity.

Benefits

50% staff discount

Generous bonus scheme

Private pension plan

28 days paid holiday

Training and progression opportunities

Qualifications

• Previous retail management experience, emphasizing customer service.
• Strong communication and interpersonal skills are essential.
• Ability to create a positive shopping experience.

Responsibilities

• Deliver exceptional customer service and improve team engagement.
• Support store leadership in achieving KPIs and operational standards.
• Manage daily store operations with a focus on customer experience.

Skills

Retail management experience

Strong communication skills

Customer service focus

Team leadership

Problem solving

Job description

A leading retail brand is seeking a People & Service Manager in Merthyr Tydfil. The role emphasizes enhancing customer experience through strong team leadership and operational excellence. Ideal candidates will have a background in retail management and a passion for delivering exceptional customer service. This dynamic position offers a robust benefits package including a generous staff discount, progression opportunities, and a supportive work environment focused on wellbeing and diversity.