People Process and Continuous Improvement Manager

Harrods Careers; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail company is seeking a People Process and Continuous Improvement Manager to lead initiatives in optimizing HR processes across the employee lifecycle. This role involves working closely with various teams to enhance efficiency and user experience. The ideal candidate will have proven experience in HR operations or process improvement, utilizing methodologies such as Lean or Six Sigma. They will also demonstrate strong analytical skills and the ability to communicate effectively. A hybrid work model is available, combining on-site and remote work.

Benefits

Competitive annual salary

25 days annual leave

Up to 33% in-store discount

Generous pension

Learning and development opportunities

Qualifications

• Proven experience in HR operations or process improvement.
• Experience using Lean, Six Sigma, or similar methodologies.
• Strong analytical skills, using data to inform decisions.

Responsibilities

• Evaluate and optimize HR processes to improve efficiency.
• Lead cross-functional teams on continuous improvement initiatives.
• Ensure compliance and data integrity across HR systems.

Skills

Process improvement methodologies

Organizational skills

Analytical skills

Clear communication

Collaboration

Proficiency in process mapping tools

Adaptability

Tools

Visio

Workday

Job description

People Process and Continuous Improvement Manager

Our HR Operations team are now looking for a People Process & Continuous Improvement Manager to join us. This is an exciting opportunity to shape how our people processes work across Harrods. You’ll join a collaborative, forward‑thinking HR Operations function that’s passionate about delivering exceptional colleague experiences.

About the Role

In this role you will be responsible for evaluating, designing, and optimising our core HR processes to improve efficiency, user experience, and compliance. Reporting to the HR Services Manager, you’ll work closely with teams across HR, IT, and the wider business to lead continuous improvement initiatives and embed best practice across our operations.

• Own and continuously improve HR processes across the employee lifecycle, including onboarding, reward and benefits, absence, and leavers.
• Lead cross‑functional project teams and deliver continuous improvement initiatives using methodologies such as Lean or Six Sigma.
• Partner with HR Centres of Excellence, HR Business Partners, Workday Solutions, Payroll, and IT to ensure alignment and consistency.
• Facilitate workshops, interviews, and feedback sessions to identify business needs and improvement opportunities.
• Analyse HR data to identify trends, root causes, and opportunities for optimisation.
• Ensure data integrity, compliance, and robust controls across HR systems and processes.

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be someone who thrives on improving processes, solving problems, and bringing people together to deliver meaningful change. You will have proven experience in HR operations, or a process improvement role. You’ll be confident working with stakeholders at all levels and comfortable navigating a complex organisation with multiple moving parts.

• Have hands‑on experience using structured methodologies such as Lean, Six Sigma, or similar.
• Have strong organizational, analytical and critical‑thinking skills, using data to inform decisions.
• Be able to communicate clearly and confidently, simplifying complex processes for a wide range of audiences.
• Be proficient in process mapping tools such as Visio.
• Be a collaborative partner who can influence, guide, and inspire others.
• Be resilient, adaptable, and have a calm approach under pressure.
• Ideally have experience working with Workday.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return for your hard work, you will receive some great benefits including a competitive annual salary, 25 days annual leave, up to 33% in‑store discount, generous pension and great learning and development opportunities to help further your career.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we encourage you to apply.

At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences, and we’re proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn or follow us on Instagram @togetherharrods

Additional Information:

Time Type: Permanent

Department: HR Services (Keilly Sparkes)