People Operations Consultant

Phoenix; Telford; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

A leading retirement solutions provider is seeking a People Operations Consultant to manage HR processes in Telford. This hybrid role requires expertise in compliance and data management, overseeing complex HR transactions, and ensuring audit readiness. Ideal candidates will have strong attention to detail and the ability to handle GDPR requests effectively. Benefits include competitive salary and flexible working arrangements.

Benefits

Private medical cover

38 days annual leave

Pension plan

Bonus

Volunteering days

Qualifications

• Experience managing GDPR requests and compliance.
• Familiarity with HR processes and audit preparations.
• Strong data management and reporting skills.

Responsibilities

• Lead end-to-end management of Data Subject Access Requests (DSARs).
• Serve as primary contact for audit activities.
• Identify operational risks and implement mitigation strategies.
• Complete complex non-standard HR transactions.
• Manage data reporting for HR functions.

Skills

Attention to detail

Compliance knowledge

Risk management

Data handling

Job description

Job Description

We have an incredible opportunity to join us here at Phoenix Group as a People Operations Consultant (Support and Oversight) in our People Operations Team, within the colleague Experience and Operations area of our People Function.

Job Type: Permanent

Location: Telford or Edinburgh – Hybrid working is in place with weekly office attendance.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: 27/11/2025

Salary and benefits: £32,100 - £40,000 plus bonus, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re Phoenix Group, we’re a long‑term savings and retirement business. We offer a range of products across our market‑leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The Role

We are currently recruiting a People Operations Consultant (oversight and support) to join our People Operations Team within the Colleague Experience and Operations area of our People function to be responsible for efficiently managing and executing key HR processes, including manual HR transactions that can be complex unique and non‑journey related. (computer share, data subject access requests (DSAR) and risk and audit procedures. The SME will present a positive role model in this space being able to confidently prioritise tasks to deliver to timescales and to oversee the accuracy and timeliness of finance operations related to invoices and purchase orders. By maintaining rigorous standards and attention to detail, the role supports the people team to support the manager in delivering efficient complaint and audit‑ready operations across the organisations.

Key Responsibilities

• Lead the end-to-end management of DSARs, including data collection, redaction and delivery ensuring full compliance with GDPR and internal data governance policies, ensuring effective methodical processing of DSAR to maximise technology and tools available to meet timescales outlined by the ICO. Maintain comprehensive records and documentation for each request to support transparency and accountability with the ability to provide data and reporting information as required.
• Serve as the primary point of contact for audit related activities, including the preparation of documentation and responses to audit enquiries.
• Proactively identify operational risks and collaborate with relevant stakeholders to implement effective mitigation strategies.
• Complete complex non‑standard HR transactions that fall outside automated workflows, ensuring precision, consistency, and regulatory compliance including computer share and visa related activity to support the function.
• Manage data reporting as required to support journey SME and other key activities through the cyclical HR Calendar.
• Pick up at an operational level anything outside of a journey that requires processing in a calm and curious manner with a view to enhancing future activity of the same or similar nature and to provide expert support