People Advisor

Asda Stores Ltd.; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the UK seeks a proactive HR Contact Centre Advisor to join its People Advisor team. This role focuses on providing HR support via calls and chat, resolving queries and ensuring a positive experience for employees and managers. The ideal candidate will have strong communication and organizational skills, previous HR or customer service experience, and a commitment to professional development. Benefits include a discretionary company bonus, pension matching, and flexible working conditions.

Benefits

Discretionary company bonus

Company pension up to 7% matched

15% colleague discount in store and online

Free access to wellbeing services

Excellent parental leave policies

Qualifications

• Experience in HR, customer service, or contact centre environment.
• Ability to deliver exceptional colleague experience.
• Strong written and verbal communication skills.

Responsibilities

• Act as the initial point of contact for all HR enquiries.
• Provide advice on HR policies and procedures.
• Log and manage cases to resolution.

Skills

Stakeholder engagement

Customer service mindset

Strong communication skills

Organisational skills

HR process understanding

Attention to detail

Job description

Overview

First point of contact via calls or chat for all managers who may have an HR query and either advising appropriately or triaging to a specialist team. We are looking for a proactive and people-focused HR Contact Centre Advisor to join our People Advisor team. People Advisors at ASDA People Services play a key role in providing comprehensive HR support to managers across Asda, operating 7 days a week to ensure consistent and high-quality guidance. In this role, you will be the first point of contact for employees, managers and stakeholders, providing expert support across a wide range of HR processes and policy queries. You will deliver an exceptional colleague experience through clarity, confidence and care, ensuring enquiries are handled efficiently, professionally and in line with policy, process and employment legislation. Your ability to resolve issues, support colleagues and create a positive HR journey will be critical in fostering a culture of motivation, growth and trust across ASDA.

Responsibilities

• Act as the initial point of contact for all HR enquiries via phone, chat and ticketing systems.
• Provide accurate advice on HR policies, procedures and employee lifecycle processes.
• Log, triage and manage cases to resolution while maintaining service‑level targets.
• Support employees and managers in navigating self‑service HR systems.
• Escalate complex cases to specialist HR teams as necessary.
• Maintain accurate records and ensure data integrity across HR systems.
• Contribute to continuous improvement and process simplification initiatives within the HR Contact Centre by analysing trends in queries.

Qualifications

• Previous experience in HR, customer service or a contact centre environment (HR shared services desirable).
• Effective stakeholder engagement including ability to provide the right resolution to colleagues on their queries and concerns with confidence.
• Customer centric mindset to deliver exceptional colleague experience.
• Ability to navigate the 'grey' providing effective solutions to colleague problems.
• Strong written and verbal communication skills with the ability to build rapport and provide clear, confident guidance.
• Excellent organisational skills and ability to manage a high volume of enquiries.
• Sound understanding of HR processes or a willingness to learn quickly.
• Able to work in complex multi‑functional environments understanding end to end People function.
• High attention to detail with a commitment to confidentiality and professionalism.
• Comfortable working independently and with HR systems and technology.

Working Conditions

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

Benefits

• Discretionary company bonus
• Company pension up to 7% matched
• 15% colleague discount in store and online
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave and support for those doing fertility treatments.

Culture

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be proud to be Asda and proud to be themselves.